Davids Bridal Reviews and Complaints | davidsbridal.com @ Pissed Consumer

Most helpful review

New Reviewer

May 13, 2022 farima j

Extra charge and terrible customer service

1.0

I ordered 3 dresses, they shipped 2 of them and one of them not shipped, they suppose to charge me 150.00 USD which is 195.00 Canadian, but I got charged 354.00 Canadian dollars. I also tried to call their customer service but their wait time is longer than usual around 2 hours and still I am waiting. Avoid their online shopping

User's recommendation: avoid their online shopping.

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#3572600

Location

Toronto, Ontario

Loss

$160

Preferred solution

Price reduction

New Reviewer

Jun 04, 2022 Wendy H Kvo

Lost dress

Ordered dress in Dec. and dress still isn't here Store isn't trying to accommodate for their mistakes. Want me to take a dress that has been tried on

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#3638771

Location

Spartanburg, South Carolina

Loss

$699

Preferred solution

Another dress for same price

May 25, 2022 PissedConsumer3610244 of Cottonwood, CA

My refund

My refund took a month and a half to get back and that's after the 1st refund never came. I called corporate, which threatened to hang up because I was upset. I called the store numerous times. It was just frustrating. They need to change refund policies. I paid cash in Sacramento and was deducted money because I got my refund in Chico.

User's recommendation: Go somewhere else!

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#3610244

Location

Cottonwood, California

New Reviewer

May 11, 2022 sermin h

Although we had an amasing day choosing a dress for my nieces prom, we were not aware the high cost of alterations. we were told it was ok to buy a dress that did not fit because they could alter it.

1.4

when we went for our alteration appointment we were quoted £250.00 £130.00 more than what we paid for the dress. we absolutly cannot afford to pay that. When i phoned to see if we could return the dress and perhaps order the correct size or even choose something eise, i was told we have gone past the 7 days return policy and that we should look for alternative establishment to alter the dress. when i ask to speak to the manager i was given the run around. i would never ever recomend this company to anyone.

User's recommendation: don't do it.

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#3564316

Pros

Stylist

Cons

Customer services

Preferred solution

Let the company propose a solution

May 07, 2022 PissedConsumer3551978 of Ardmore, TN

Not happy at all

I went there to get a dress for my brothers wedding and they ordered the wrong size then wound up having to get another dress which was to long and no time to get fixed and they ripped us off on our shipping we paid on other dress never ever using them again. Also messed up the brides dress as well . Just not a good place to shop for stuff. Bad bad experince

User's recommendation: Stay away.

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#3551978

Location

Ardmore, Tennessee

Cons

Wrong dress
How they were pushy

Loss

$12

New Reviewer

Apr 25, 2022 Kandice B Qcu

7 day return policy should be plastered everywhere!

1.0

7 days to return a dress is CRAZY!!! Had I known that their policy was that I would have never bought anything from them! Now Im stuck with a $200 dress because I seen it 2 1/2 days late. Poor customer service and even worse in store service! A sales manager even pretended to be the store manager until I asked for more information that she could not answer! Do not shop there!!!

User's recommendation: Shop somewhere else!

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#3515829

Location

Apache Junction, Arizona

Service

Davids Bridal Sales Representative

Cons

Customer service department
Lack of options for me
No refund

Loss

$195

Preferred solution

Full refund

Apr 11, 2022 PissedConsumer3478882 of Hampton, VA

I would give zero stars but it didn’t let me!!!!

1.0

I bought a dress with a manufacturer defect. Was promised it would be replaced for free (zipper) and paid extra to have it steamed. Was told by manager I would get a call within 48 hours and it would be ready. Got to the store today after no call as promised, and found...

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#3478882

Location

Hampton, Virginia

New Reviewer

Apr 08, 2022 Amber P Wpr

HORRIBLE SERVICE

1.1

IF I COULD PUT A ZERO STAR RATING I WOULD. I had the absolute worst experience at the Maple Grove David's Bridal. I went in on Feb 15th, 2022 with intentions on buying the dress that i love but wanting to wait until my bridal party was able to come with me to make the...

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#3470754

Location

Dresser, Wisconsin

Loss

$449

Preferred solution

Full refund

Apr 04, 2022 PissedConsumer3459609 of Chicago, IL

They have Terri customer service.

2.1

I called to ask them why they let a man in the dressing room with a phone while my underage daughter was getting fitted and never even asked me if I would be comfortable. They said they would fix it. But one of my co--workers went in this weekend. There was a man again in the dressing room with cell phones allowed . How do we know they're not there to take pictures. Im really considering to sue them

User's recommendation: Don't go.

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#3459609

Location

Oak Lawn, Illinois

Pros

Staff in the shop

Cons

How to talk to customers

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New Reviewer

Mar 28, 2022 Melissa B Sqg

Previous employee and this company is a joke

1.1

Store in Dartmouth a hot mess! Should have been told I was hired as seasonal only and I was used-crazy interview the manger kept me for an hour for interview! No proper training was thrown in and reprimanded for mistakes in front of customers and staff but I had no...

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#3443071

Location

Fall River, Massachusetts

Cons

Anything about the storte

Loss

Preferred solution

Not applicable

New Reviewer

Feb 24, 2022 sabina r Sxw

Davids bridal

i wanted to apply for Davids bridal i wanted to work at Davids bridal i wanted to make some money i live in chicago il north side 2205 n kilbourn w kilbourn palmer 60639 XXL40 i wanted to work for the company i am handiecapped we are god family puerto rican female Facebook.com andrew robles andrewrobles@***.com i here for the job i need the the paper to sign up write back to me i be wait for you i like wedding dress cinderella cosplay dress wig the real one buy it for me on the internet on google ebay female body suit wig soda platform mary janes shoes black heels i wanted all the undergarments i wanted all the cinderella merchandise

User's recommendation: sabina robles.

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#3362072

Location

Chicago, Illinois

Feb 18, 2022 PissedConsumer3348532 of Fort Lauderdale, FL

To inform that the company refunded

1.0

i had purchased a dress and were refusing to give me a refund treated me horrible at the Altamonte sprigs fl David bridal, but in the end they gave me a full refund for the dress.

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#3348532

Location

Altamonte Springs, Florida

Cons

Return or exchange policy

Feb 17, 2022 PissedConsumer3346826 of Sanford, FL

Gave a false refund and would not void to give a cashier check and or cash to me

Returned an unsure and new dress and received a false return to a card as an incorrect card. She was asked what card and said to any. After talking to corporate and my bank, they said that the store has to issue the void and correct the return of my money. Either cash or certify check.no

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#3346826

Location

Altamonte Springs, Florida

Loss

$640

Preferred solution

Full refund

New Reviewer

Jan 05, 2022 Marsha P Uoo

Review of an outstanding employee

My daughter recently went shopping for a wedding dress. Esther from the Richfield, MN shop assisted us. While we went shopping for glitz, we thought it was going to be in a dress, instead the real glitz was Esther. She was definitely spread thin but she handled it like a pro. Actually most people, even well trained would not have handled the pressure as well. I hope you will appreciate her as much as we did. She made a stressful situation for us so enjoyable.

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#3233892

Location

Saint Paul, Minnesota

Preferred solution

Offering a review of a fantastic employee

New Reviewer

Jan 03, 2022 Mary M Lne

Where the *** is my refund… send my blest money now

1.0

I returned a jacket thats too big..on 11-11-21. Where is my damn refund tell me something I havent heard a damn word from you.. I will send this complaint to the attorney general. Am MAD as ***

User's recommendation: Don’t shop here.

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#3226317

Location

Winter Garden, Florida

Loss

$270

Preferred solution

Full refund

Jan 03, 2022 PissedConsumer3224993 of Ocala, FL

Got response. All is ok.

Got response. All is ok. Nothing more to report!!! Got response. All is ok. Nothing more to report!!!

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#3224993

Location

Ocala, Florida

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Style and Design	3/5
Price Affordability	2/5
Website	2/5
Discounts and Special Offers	2/5
Value for money	2/5

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