Davids Bridal
Davids Bridal Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Davids Bridal has 1.8 star rating based on 263 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Dress, Colors, Leaving that place for good.
Cons: Poor customer service, Poor cust service, Customer service.Recent recommendations regarding this business are as follows: "Don’t. Just don’t.", "Do not order on line !", "Shop elsewhere", "More comunication", "Don't shop at David's Bridal".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Davids Bridal has 1.8 star rating based on 263 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Dress, Colors, Leaving that place for good.
Cons: Poor customer service, Poor cust service, Customer service.Recent recommendations regarding this business are as follows: "Don’t. Just don’t.", "Do not order on line !", "Shop elsewhere", "More comunication", "Don't shop at David's Bridal".
Most users ask Davids Bridal for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Billing Practices. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Davids Bridal Reviews
"Dress problems"
One dress not delivered. The top on the pantsuit stretched. The girl on the phone fixed my problems and sent me an easy label for ups. Good customer service....
"STAY AWAY FROM THIS COMPANY!"
This company is nothing but a money hungry bunch of liars. They will charge you so much and then act like they have no idea where or what happened to your...
Sparks, Nevada
STAY AWAY FROM THIS COMPANY!
This company is nothing but a money hungry bunch of liars. They will charge you so much and then act like they have no idea where or what happened to your order.
Customer service is a dead end. You wait on hold for hours cause I can only expect no one actually even works there. Stores will laugh and act like your concerns are really not their problems and will hang up on you. How this place actually survived a bankruptcy and how some poor sap of a larger company bought them out is beyond me.
We need to turn away from Davids Bridal and start looking at better options. And with a new CEO who looks like a clown car full of make up ran over her face, Ill be taking my business to the pleasant and caring mom and pop store.
User's recommendation: Don’t. Just don’t.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerImpossible to reach company!
After countless emails and phone calls never reached the company. Just accepted the loss of the $$$ and moved on
My order did not arrive, so I sent 8 emails, I called, and I texted. They never answer the phone, emails to all listed addresses go unanswered, and texts are ignored.
Their dresses are lovely, but the company is a horror to deal with. Do not use the online version.
Go to a store so you have a contact person! Horrific customer service!
- Dresses are gorgeoua
- Horrific customer service l
Preferred solution: An answer to any letters, emails or phone calls or texts.
User's recommendation: Do not order on line !!!!!
Mesquite, Texas
I need to have to talk to a major major person about my problem I want to talk to the Head macho your place halfway through my dress see my dress in a box here to my mom's halfway done you can come ba
When I got my dress I will never measure at all they wanted me to dress one size too big when they knew any of 16 I asked them if I can try the 16 on that I tried on at first they were me would not let me try address on I paid a lot of money for my dress now they want to *** my dress off to me in a box halfway done halfway not done as of sowing it up they're playing games with me they're mean to me and I still have my dress after I got a month or two months ago now they gave me trouble by telling me I'm taking my dress back and put on Amazon I will take everybody to court if it happens this is my wedding dress I'm getting ready July 26th I expect my call me ASAP they were trying to me $500 to get my dress him up and everything they left the hemming the undone the sides undone I ain't took the needles out of the dress and I got my dress yet in a box from them and mail I need somebody to call me ASAP
I need the main office to call me the head person much on
Mesquite, Texas
905****
You had to wear my dress one size too big you and I get my address and no 16 I was never measured only where my dress the girl did purposely or my dress one size to be they're trying to $500 doesn't get my dress him up and stuff I asked him for me to see the 16 size they will not bring it to me they act like that it was nowhere around I need to talk a manager ASAP my dress is saying to me halfway done in a box I'm getting married July 26th I need a person Himachal give me a call back ASAP
Frisco, Texas
The problem was resolved and I'm very pleased, thank you.
I payed for express delivery and my dress didn't arrive on time. I would like to be reimbursed for the delivery thank you.
Unfortunately no one has called or texted me back on this matter. I've tried calling but no one answer.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Shelton, Connecticut
Stole my money
In June of 2022, I went in and purchased 2 dresses for a wedding from the Nashua, Nh location. The dresses were delivered to the shop and was awaiting my alterations appointments.
Before my appointment the wedding was called off. The store refused to give me a refund as it was over 5 days from date of purchase but they did put to amount I spent on a card to be used towards a future purchase. Today, I attempted to use the said card and was told it is no longer valid. They gave me the number to corporate who informed me the company that bought them in 2024 did not continue with the same card vendor, which basically means I lose my money which is illegal per federal law.
The Credit CARD Act protects consumers who purchase gift cards, including store and restaurant gift cards, and bank gift cards.
Gift cards cannot expire for at least five years from the date of activation. I fall within this time period.
User's recommendation: Shop elsewhere
The company filed for bankruptcy in April 2023. A private investment bought them that fall. Unfortunately you are out of luck as once a company is in bankruptcy this can happen.
Bayamon, Puerto Rico
Reclamación
Customer service department:
Recently I made a purchase online but the dress doesn't have the bow that is supposed to be at the back of the dress. I would need someone to help me.
The wedding will be on june 8 and I would like to know if you may send this piece as soon as possible.
The confirmation number of the order is 558329****
If you could call me I would appreciate it. 939-233-****
Thank you so much for your help.
User's recommendation: More comunication
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMarisol Godinex
Marisol Godinez is horrible she should not be in customer service. Does not call you back, she is supposed to be the Store Manager has the other managers do her dirty work for her.
She is so rude well actually she's a *** I will never be part of David's again because of her. I'm not saying the customer is always right but when an order gets messed up you help fix and help come up with options, not just blow it off as if it's not your problem.
Preferred solution: Apology
User's recommendation: Don't shop at David's Bridal
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible customer service
Trying to Cancel order 558324**** no one picks up, tried texting Hello to 38201 as instructed by vmessage no response
Preferred solution: Cancel order 5583247430
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStore not honoring gift card
I received a $200 gift card from the Murrieta, CA store 9 months ago. I tried using it this weekend and they would not honor it.
Employee explained they changed owners...and they pretty much wiped out any gift card balances. I was left with an email address to write to. Unbelievable and infuriating. I have tried for 48 hours to call their customer service number as well as their chat and neither of them work.
They leave you waiting until you get tired (hours). I would hardly call that customer service.
- Good variety and quality
- Customer service and not being loyal to honor their gift cards
Preferred solution: Full refund
I haven't received my dress
The worst customer service ever
I have ordered a dress and the dress was suppose to arrive 1/25. I havent received it or saying it was shipped.
There is no tracking. Saying it is being prepared when it was suppose to be delivered on the 25th.
Ive tried several times to call, and text and have gotten no where. Im extremely frustrated and annoyed.
- If you want your dress on time maybe not the right place to go
Preferred solution: Deliver product or service ordered
Addison, Pennsylvania
They never shipped out my dress
I ordered a dress online over a week ago and I still have not received it they have not even shipped it out yet I have tried to call them for going on a week now and no one will pick up so I called the stores and all I get is we cant help you because you have ordered the dress online they had no problem taking my money but to get the product I have ordered is a completely different subject I am beyond frustrated that I cant get no answers on why my dress has not shipped out so I have to choice but to file a claim with PayPal to get my money back
User's recommendation: Buy in store or do it buy from period
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot honest about shipping times...buyer beware
Dress arrived 11/6, it was due 10/30. No apologies, nothing from David's Bridal.
Now it's just the run around trying to get a refund for the unworn dress and the rush shipping that wasn't rush at all. Avoid this place at all costs.
It's been 4 business days, I don't have my dress and I never would have ordered if the site didn't state 2 business days. Customer Service has been awful and keeps telling me that if I look at the FAQs the rush shipping is 4 business days. Total bait and switch, false advertising to get you to pay more for shipping and then David's Bridal doesn't deliver. Have tried texting their chat line over and over with no resolution.
Have called twice and keep getting referred back to the FAQs.
Not a five star experience like they claim to provide. Will never buy from this place again.
- Site is not honest or accurate regarding shipping times
Preferred solution: A refund on expedited shipping charges.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tukwila, Washington
This is one star not about Coustomer’s service, they doing great and try to make happy Coustomers. This one star for alterations manager Kate Ivanischuk, store manager Brooke DeFord, store #168
I'm working in this store. More than half of the year, Kate Ivanischuk became a manager.
After that, her crown flew to the sky. She started to talk to employees in Ton and rude behaviors. She began to shift her mistakes onto the employees. When I had arguments about it, I found dress, what I sewed, with cut at the bottom.
After that Kate Ivanischuk turned on the revenge button.
She cut my work hours, I think everyone knows how to experience everything and need to pay bills.
But Kate not disturb someones problems, her pride and arrogance do not allow making team happy. She found her favorite person, who provided nor good quality in alterations, but Kate cover it.
Furthermore, she said it's ok, because it's not visible under the layers on a wedding gowns.
Dear Customers, when you are picking up your dresses, please double check of the quality on stitches and seams on your dresses. Because its your big day and you must be happy in everything!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Overland Park, Kansas
I need my W2'S for the last two years
Im an employee at Davids Bridal in Lenexa, Ks. Store 049 Im in need of copies of my W2s for last 2 yrs.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDress problems
One dress not delivered. The top on the pantsuit stretched.
The girl on the phone fixed my problems and sent me an easy label for ups. Good customer service.
- Good selection of affordable gowns
- Return in only 7 days
Preferred solution: Replacement
User's recommendation: Good company
About
David's Bridal is an online wedding store. The website offers a range of new designer collections for wedding, prom, party, black tie event, and other special event from different designers, and so much more various accessories and products. The website offers an array of wedding dresses, bridesmaid dresses, flowergirl dresses, prom dresses, special occasion dresses, lingerie, and many other gowns. David's Bridal offers such collections as David's Bridal Collection, David's Bridal Woman, Galina, Oleg Cassini, Galina Signature Dresses and Separates for Bridesmaids, etc.
David's Bridal is considered to be one of the most popular online wedding store in the world.
Davids Bridal is ranked 19 out of 363 in Weddings category
UK, USA
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Their current wait times are over 5 hours long and when myself or my party calls. We have discovered we always seem to get the four same people. I don’t think it’s the agents, I think it’s the fact that there seems to be a handful on the phones.