Davids Bridal
Davids Bridal Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Davids Bridal has 1.8 star rating based on 258 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Dress, Colors, Leaving that place for good.
Cons: Poor customer service, Poor cust service, Customer service.Recent recommendations regarding this business are as follows: "Buy in store or do it buy from period", "Good company", "Do Not use this business if you absolutely must get everything in writing!", "Do not use the business or get everything in writing!", "Don’t go to them. Follow your first mind. You want a good experience for your special day.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Davids Bridal has 1.8 star rating based on 258 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Dress, Colors, Leaving that place for good.
Cons: Poor customer service, Poor cust service, Customer service.Recent recommendations regarding this business are as follows: "Buy in store or do it buy from period", "Good company", "Do Not use this business if you absolutely must get everything in writing!", "Do not use the business or get everything in writing!", "Don’t go to them. Follow your first mind. You want a good experience for your special day.".
Most users ask Davids Bridal for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Billing Practices. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStore not honoring gift card
- Good variety and quality
- Customer service and not being loyal to honor their gift cards
Preferred solution: Full refund
I haven't received my dress
- If you want your dress on time maybe not the right place to go
Preferred solution: Deliver product or service ordered
They never shipped out my dress
User's recommendation: Buy in store or do it buy from period
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Tukwila, WashingtonThis is one star not about Coustomer’s service, they doing great and try to make happy Coustomers. This one star for alterations manager Kate Ivanischuk, store manager Brooke DeFord, store #168
I'm working in this store. More than half of the year, Kate Ivanischuk became a manager.
After that, her crown flew to the sky. She started to talk to employees in Ton and rude behaviors. She began to shift her mistakes onto the employees. When I had arguments about it, I found dress, what I sewed, with cut at the bottom.
After that Kate Ivanischuk turned on the revenge button.
She cut my work hours, I think everyone knows how to experience everything and need to pay bills.
But Kate not disturb someones problems, her pride and arrogance do not allow making team happy. She found her favorite person, who provided nor good quality in alterations, but Kate cover it.
Furthermore, she said it's ok, because it's not visible under the layers on a wedding gowns.
Dear Customers, when you are picking up your dresses, please double check of the quality on stitches and seams on your dresses. Because its your big day and you must be happy in everything!
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Verified ReviewerNot honest about shipping times...buyer beware
Dress arrived 11/6, it was due 10/30. No apologies, nothing from David's Bridal.
Now it's just the run around trying to get a refund for the unworn dress and the rush shipping that wasn't rush at all. Avoid this place at all costs.
It's been 4 business days, I don't have my dress and I never would have ordered if the site didn't state 2 business days. Customer Service has been awful and keeps telling me that if I look at the FAQs the rush shipping is 4 business days. Total bait and switch, false advertising to get you to pay more for shipping and then David's Bridal doesn't deliver. Have tried texting their chat line over and over with no resolution.
Have called twice and keep getting referred back to the FAQs.
Not a five star experience like they claim to provide. Will never buy from this place again.
- Site is not honest or accurate regarding shipping times
Preferred solution: A refund on expedited shipping charges.
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Verified Reviewer | Overland Park, KansasI need my W2'S for the last two years
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDress problems
- Good selection of affordable gowns
- Return in only 7 days
Preferred solution: Replacement
User's recommendation: Good company
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Verified ReviewerRequest refund
Hi, I was mislead by your website that my dress would ship in 5 days. However the hidden up to 10 days for processing has resulted in me no longer being able to use the dress.
This dress now serves no purpose to me.
I am requesting a full refund with an understanding on your end that I will not be in the province when the dress arrives, therefor I will not be able to return it in the 7 day window.
I was also told by a customer service rep the dress is final sale however that is not indicated anywhere on the receipt.
Please assist me in returning this dress, as I have no use for it, I won't even have a need to take it out of the box, thus there is no reason your company should not accept this return.
Feel free to reach out via phone as your earliest convenience.
Thanks.
- Unable to call customer service
- No response from text hotline
Preferred solution: Full refund
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Verified ReviewerItem missing
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo return a dress
Is sold a dress by people who work there with the agreement of no returns and free alterations as long as I returned the dress more than 30 days before the wedding. I got there today and they told me they fired the people that were lying to their customers.
So I called back up there and asked for the workers who sold me the dress. And they still work there. So the manager then basically says she has no control over what anyone said to me because she wasn't there. But you manage this business!
Hello! So if I was lied to when I was sold the dress then I felt that it's only fair you take the dress back.
Preferred solution: I don't know but I feel like they owe me something for lying to me. I feel like if you nulled the purchase contract then should return my money
User's recommendation: Do not use the business or get everything in writing!!
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Verified ReviewerTo return a dress
- Only place in my town
- Rob
- Lie to and abuse their customers of lying
User's recommendation: Do Not use this business if you absolutely must get everything in writing!!!!
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Verified Reviewer | Orlando, FloridaRuined dress by alterations department
The alterations department ruins my daughters dress five weeks before her wedding. I contacted the manager of the store and let them know what happened there was no reciprocity for it.
They kind of just said oh well and they had to dress for more than six weeks destroy the hem destroy the bust destroy the sides of the dress and didnt really care at all. My daughter was hysterical crying for days and we had to pay almost $1200 to have the dress fixed. They didnt really care I escalated it to corporate and corporate pretty much said too bad its your problem.
The store has the worst professionals and does not care for their customers. I will never go there again and I will never refer any people that I know to this company because they do not care about their brides or the quality of their work or the fact that they ruined someones wedding dress five weeks before their wedding.
One of the worst days of my life
On Saturday September 4th I went into Davids bridal Frisco with my mother in law to try on wedding dresses. I was really excited.
My consultant name was Zee. One of the wedding dresses had a body suit on the inside. The first one I tried on was a little to small it was a size 4. My arms would not fit in the dress.
Zee went and got another dress that was a size 18w. She assured me I could see the fit of the dress even though it was triple my size by using clamps. I put the dress on and I felt something cold. I thought it was the clips from the body suit being that it was way to big.
As I was wearing the dress I said no this isnt cold this is WET. I took the dress off and looked inside. It was WET. It was discharge from someones *** and it stunk.
It was so disgusting. I hurried up and took the dress off. I brought it the Zees attention and she asked did I want was my hands. I didnt need to wash my hands I needed to wash my body.
I literally ran out of there and did 80-90 mph home to take a shower. No call no apology no nothin. It was VERY careless and dangerous l. Anything could have been passed to me.
It was a very disgusting and disturbing situation. Very careless on their part. You would think it would some kind of liner ect for a body suit. Im so disturbed by the situation I dont even want to try on wedding dresses anymore.
At least not for a while. I have no idea what Im going to do for a wedding dress at this point. I know this will probably fall on deaf ears. Nothing will be done because obviously they dont care.
The hue of my skin is not light enough to warrant an apology or anything from Davids bridal.
Funny how they called before my appointment to make sure I took advantage of they had to offer but no phone call about this. Thanks for one of the worse experiences of my life.
Preferred solution: I know nothing will come of this just letting you know how deeply disgusting that was
User's recommendation: Don’t go to them. Follow your first mind. You want a good experience for your special day.
REFUND IS NOT POSSIBLE FOR ITEMS UNWORN WITH TAGS
User's recommendation: DON'T SHOP HERE.
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Verified Reviewer | Dresser, WisconsinHORRIBLE SERVICE
IF I COULD PUT A ZERO STAR RATING I WOULD.
I had the absolute worst experience at the Maple Grove David's Bridal. I went in on Feb 15th, 2022 with intentions on buying the dress that i love but wanting to wait until my bridal party was able to come with me to make the final decisions on my purchase.
As the end of my appointment approached i was told that if i did not purchase my dress that day that i would not be able to get any sort of the diamond loyalty discounts on my dress and that i would be paying more for it in the long run. So i purchased my dress.
Fast forward to the day i am supposed to go pick up my dress 03/05/2022. I go in and ask to try it on to make sure that i still love it as much as i did the first time. And when i put it on of course i still loved my purchase but there were some snags and major flaws in the dress that prevented me from taking it home that night.
The manager Nicole (i believe is the manager that i was dealing with) decided that they would reorder my dress which i was grateful that they would do that. So here we are waiting until 3/21/2022 for my dress to arrive yet again. This time i drive back down there to pick it up and when i did a look over on my dress it had even more flaws wrong with it. More fraying, beads missing, snags in the skirt, and green threading in the skirt, and it was DIRTY.
So Nicole took pictures of my dress and said she would find out what they could do about it and they would reorder it again for a 3rd time. Staying in constant contact with Nicole via text message which was great (trying to get through on the phone to that store is almost impossible) she assured me that my dress would be expedited and be available in a week. Nicole gave me the tracking number for my dress. It was delivered to the store on 04/4/2022.
I waited until 4/7/2022 to reach out about an update on my dress at which the response i got was "I go in at 2pm and i will look it over as soon as i get there" i waited until 3:15pm to reach out to her again to see if she had a chance to look at my dress. She then stated to me that my dress is still messed up and she was talking to her corporate office to see what can be done. Then i responded with this is ridiculous and i should get some sort of compensation for all the struggles that i have gone through to purchase this dress and i would like to come down tonight to look at other dresses and see if i can find something else that i like and order that one. Her response was i am booked today and i can not make time for you.
I asked for her managers contact information. At that point the response from the manager was "from here on out, i will no longer be responding to you via text, i have to be on the sales floor"
With all that said and done i took it upon myself to try to find a solution and contacted the Oakdale location to see if they would be able to assist me in finding a dress that i am not going to have issues with. The manager over there was very kind and very understanding of my situation and i went down on 4/7/2022 and ended up ordering a new dress which is now set to arrive in May which my wedding is in August.
All around though i live 1.5 hours away from these locations.
I drove to the maple grove location 3 times and Oakdale once so far.
When this is all said and done i will have driven to David's bridal 7 times for a total of 14 hours in the car for a wedding dress.
Did Maple Grove do anything to make this right you may ask.... the answer is NO.
I contacted Chad the regional manager and he has also been fairly rude with me.
I do not recommend this location to anybody.
Preferred solution: Full refund
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Toronto, OntarioExtra charge and terrible customer service
Preferred solution: Price reduction
User's recommendation: avoid their online shopping
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My wedding dress wasn't altered properly, it was too long still, and they never asked or made sure my bridesmaids dresses fit or were altered properly. I had to pin everything up so they wouldn't trip. Once you buy the dress, you're on your own.