Davids Bridal
Davids Bridal Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Davids Bridal has a 1.7 star rating from 114 reviews with about 84% unfavorable feedback; consumers cite high prices and widespread dissatisfaction, especially around refunds and customer service.
Key Takeaways for Future Customers
- Check recent Davids Bridal reviews before buying to assess store and online experiences.
- Expect a strict 7 day return window for many purchases; ask about refund vs store credit at purchase.
- Consider visiting a local store rather than ordering online to avoid contact and shipping issues.
Negative Feedback / Risk Areas
- Repeated Davids Bridal customer complaints about unresponsive customer service and long or failed billing/refund processes.
- Numerous reports of returns not refunded, gift cards or credits not honored after ownership changes.
- Alterations errors, lost or undelivered dresses, and inconsistent store policies create risk for time-sensitive events.
Positive Feedback
Some customers praise dress selection, colors, and a few helpful in-store employees who resolved issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Davids Bridal has a 1.7 star rating from 114 reviews with about 84% unfavorable feedback; consumers cite high prices and widespread dissatisfaction, especially around refunds and customer service.
Key Takeaways for Future Customers
- Check recent Davids Bridal reviews before buying to assess store and online experiences.
- Expect a strict 7 day return window for many purchases; ask about refund vs store credit at purchase.
- Consider visiting a local store rather than ordering online to avoid contact and shipping issues.
Negative Feedback / Risk Areas
- Repeated Davids Bridal customer complaints about unresponsive customer service and long or failed billing/refund processes.
- Numerous reports of returns not refunded, gift cards or credits not honored after ownership changes.
- Alterations errors, lost or undelivered dresses, and inconsistent store policies create risk for time-sensitive events.
Positive Feedback
Some customers praise dress selection, colors, and a few helpful in-store employees who resolved issues.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
- - Store credit only; refunds are not offered.
- - Told 30 days; two-day cancel denied; corporate said order not processed.
David's Bridal is shady.
Do not do business with them. They don't state that you can't get a refund, only store credit when you buy the dress. They told me I had 30 days!! I tried to cancel my order after two days of purchase and was told I could not cancel the order! I didn't have any alterations and didn't bring the dress home!
I called the corporate number and they said the order hasn't even been processed so they haven't even shipped it, but couldn't cancel it because it was bought in store... The manager in store, Diana, also wouldn't refund it and just started reading the refund policy to me... It says on the website seven days for a refund, and I tried to cancel on day two. I guess since everything in the store was 25% off and my dress went from $1600.00 to $1200.00 that means exchange only! It wasn't on clearance; this was like every rack on sale!! They print all the fine print on the receipt though! I feel swindled. Brides beware!!!
Horrible experience
Days of stress
Preferred solution: Full refund
User's recommendation: Two hearts bridal or anywhere else
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCannot get a response from customer service
- - Dress return; order number didn't work.
- - Store couldn't pull up the order; calls, texts, and emails unanswered.
- - Overall the worst experience.
Tried to return a dress bought online. The order number they gave does not work.
Went to the store and the employee could not bring up the order either. Tried calling - that is a joke. No one answers or calls back. Tried texting and was left hanging while waiting for a specialist.
Emailed customer support and received no response.
The worst experience ever. This is the only time that I've been angry enough to leave a negative review.
Preferred solution: Full refund
User's recommendation: Do not order anything online!!!
Montevallo, Alabama
Unable to Contact - Returned and No Refund
- - Ordered online; store return 4 days after receipt.
- - Refund not received; promised 3 days.
- - Return shows received; no refund.
- - I won't shop here again.
I wish I could give zero stars. Ordered a dress online.
Returned it to the store 4 days after receiving. Store said they were having "computer issues" but we would see the refund within 3 days. Went back to the store a week later as we still didn't have a refund. Was told, yes they had the return and we needed to contact customer service because they didn't know why we didn't get our refund.
On my 4th attempt to contact customer service. Have tried live chat, text, phone call (they are never open?) and an email. Finally just disputed the charge. The order online shows return received but never got my $300 back.
This place is a scam. I'll drive the next state over before I ever by from them again.
User's recommendation: Run... Run fast to anywhere but here. They should have stayed in bankruptcy if they were just going to steal from hard working people.
Bettendorf, Iowa
I have tried to contact customer service no response
- - Tried phone, text, and email for two days with no response.
- - Phone shows they are closed at all hours; text and email unresponsive.
I have tried to contact customer service by phone, text and email for two days with no response. The phone number says they are closed at all hours the text gets no response and the email comes back as an invalid email address. All of these are on the information on their website.
User's recommendation: Think twice before you purchase from them in case you have a problem they do not help you.
Sparks, Nevada
STAY AWAY FROM THIS COMPANY!
- - They claim high charges and unclear orders.
- - Support has long holds and is unhelpful.
- - After bankruptcy and a buyout, they'll switch stores.
This company is nothing but a money hungry bunch of liars. They will charge you so much and then act like they have no idea where or what happened to your order.
Customer service is a dead end. You wait on hold for hours cause I can only expect no one actually even works there. Stores will laugh and act like your concerns are really not their problems and will hang up on you. How this place actually survived a bankruptcy and how some poor sap of a larger company bought them out is beyond me.
We need to turn away from Davids Bridal and start looking at better options. And with a new CEO who looks like a clown car full of make up ran over her face, Ill be taking my business to the pleasant and caring mom and pop store.
User's recommendation: Don’t. Just don’t.
Disappointed
They gave me a display veil when I paid $499 for my veil and its damaged. I live an hour and a half from Des Moines Iowa.and Im being discriminated
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerImpossible to reach company!
- - Order did not arrive; eight emails, calls, and texts got no reply, and service is poor despite lovely dresses; visit a store.
After countless emails and phone calls never reached the company. Just accepted the loss of the $$$ and moved on
My order did not arrive, so I sent 8 emails, I called, and I texted. They never answer the phone, emails to all listed addresses go unanswered, and texts are ignored.
Their dresses are lovely, but the company is a horror to deal with. Do not use the online version.
Go to a store so you have a contact person! Horrific customer service!
- Dresses are gorgeoua
- Horrific customer service l
Preferred solution: An answer to any letters, emails or phone calls or texts.
User's recommendation: Do not order on line !!!!!
Their current wait times are over 5 hours long and when myself or my party calls. We have discovered we always seem to get the four same people. I don’t think it’s the agents, I think it’s the fact that there seems to be a handful on the phones.
I need to have to talk to a major major person about my problem I want to talk to the Head macho your place halfway through my dress see my dress in a box here to my mom's halfway done you can come ba
- - Customer says they were told to wear a dress too big and couldn't try 16.
- - Dress arrived unfinished; hemming and sides undone, shipped in a box.
When I got my dress I will never measure at all they wanted me to dress one size too big when they knew any of 16 I asked them if I can try the 16 on that I tried on at first they were me would not let me try address on I paid a lot of money for my dress now they want to *** my dress off to me in a box halfway done halfway not done as of sowing it up they're playing games with me they're mean to me and I still have my dress after I got a month or two months ago now they gave me trouble by telling me I'm taking my dress back and put on Amazon I will take everybody to court if it happens this is my wedding dress I'm getting ready July 26th I expect my call me ASAP they were trying to me $500 to get my dress him up and everything they left the hemming the undone the sides undone I ain't took the needles out of the dress and I got my dress yet in a box from them and mail I need somebody to call me ASAP
I need the main office to call me the head person much on
905****
- - Dress is one size too big and not measured.
- - They won't provide size 16 and are unhelpful.
- - Need a manager and a call back; wedding is July 26.
You had to wear my dress one size too big you and I get my address and no 16 I was never measured only where my dress the girl did purposely or my dress one size to be they're trying to $500 doesn't get my dress him up and stuff I asked him for me to see the 16 size they will not bring it to me they act like that it was nowhere around I need to talk a manager ASAP my dress is saying to me halfway done in a box I'm getting married July 26th I need a person Himachal give me a call back ASAP
Frisco, Texas
The problem was resolved and I'm very pleased, thank you.
- - Express delivery paid; dress didn't arrive on time.
- - Request reimbursement for the delivery.
- - No callback or text; attempts to contact by phone.
I payed for express delivery and my dress didn't arrive on time. I would like to be reimbursed for the delivery thank you.
Unfortunately no one has called or texted me back on this matter. I've tried calling but no one answer.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStole my money
- - • Two dresses bought in June 2022 at Nashua, NH.
- - • Wedding canceled; refund refused; future credit.
- - • Card invalid after corporate/vendor change.
In June of 2022, I went in and purchased 2 dresses for a wedding from the Nashua, Nh location. The dresses were delivered to the shop and was awaiting my alterations appointments.
Before my appointment the wedding was called off. The store refused to give me a refund as it was over 5 days from date of purchase but they did put to amount I spent on a card to be used towards a future purchase. Today, I attempted to use the said card and was told it is no longer valid. They gave me the number to corporate who informed me the company that bought them in 2024 did not continue with the same card vendor, which basically means I lose my money which is illegal per federal law.
The Credit CARD Act protects consumers who purchase gift cards, including store and restaurant gift cards, and bank gift cards.
Gift cards cannot expire for at least five years from the date of activation. I fall within this time period.
User's recommendation: Shop elsewhere
The company filed for bankruptcy in April 2023. A private investment bought them that fall. Unfortunately you are out of luck as once a company is in bankruptcy this can happen.
Bayamon, Puerto Rico
Reclamación
- - Dress is missing the back bow; please help.
- - Wedding is June 8; please ship ASAP.
- - Order 558329****; call me at 939-233-****.
Customer service department:
Recently I made a purchase online but the dress doesn't have the bow that is supposed to be at the back of the dress. I would need someone to help me.
The wedding will be on june 8 and I would like to know if you may send this piece as soon as possible.
The confirmation number of the order is 558329****
If you could call me I would appreciate it. 939-233-****
Thank you so much for your help.
User's recommendation: More comunication
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMarisol Godinex
- - Marisol Godinez is described as horrible.
- - She does not call back and is rude.
- - The reviewer won’t shop at David's again because of her.
Marisol Godinez is horrible she should not be in customer service. Does not call you back, she is supposed to be the Store Manager has the other managers do her dirty work for her.
She is so rude well actually she's a *** I will never be part of David's again because of her. I'm not saying the customer is always right but when an order gets messed up you help fix and help come up with options, not just blow it off as if it's not your problem.
Preferred solution: Apology
User's recommendation: Don't shop at David's Bridal
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible customer service
Trying to Cancel order 558324**** no one picks up, tried texting Hello to 38201 as instructed by vmessage no response
Preferred solution: Cancel order 5583247430
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStore not honoring gift card
- - A $200 gift card from Murrieta, CA store 9 mos ago.
- - Store wouldn't honor it; ownership change wiped balances.
- - An email address was provided.
I received a $200 gift card from the Murrieta, CA store 9 months ago. I tried using it this weekend and they would not honor it.
Employee explained they changed owners...and they pretty much wiped out any gift card balances. I was left with an email address to write to. Unbelievable and infuriating. I have tried for 48 hours to call their customer service number as well as their chat and neither of them work.
They leave you waiting until you get tired (hours). I would hardly call that customer service.
- Good variety and quality
- Customer service and not being loyal to honor their gift cards
Preferred solution: Full refund
I haven't received my dress
- - Dress order not delivered by 1/25 and no tracking.
- - Order status shows being prepared, not delivered.
- - Customer tried calling and texting but got no response.
The worst customer service ever
I have ordered a dress and the dress was suppose to arrive 1/25. I havent received it or saying it was shipped.
There is no tracking. Saying it is being prepared when it was suppose to be delivered on the 25th.
Ive tried several times to call, and text and have gotten no where. Im extremely frustrated and annoyed.
- If you want your dress on time maybe not the right place to go
Preferred solution: Deliver product or service ordered
About
David's Bridal is an online wedding store. The website offers a range of new designer collections for wedding, prom, party, black tie event, and other special event from different designers, and so much more various accessories and products. The website offers an array of wedding dresses, bridesmaid dresses, flowergirl dresses, prom dresses, special occasion dresses, lingerie, and many other gowns. David's Bridal offers such collections as David's Bridal Collection, David's Bridal Woman, Galina, Oleg Cassini, Galina Signature Dresses and Separates for Bridesmaids, etc.
David's Bridal is considered to be one of the most popular online wedding store in the world.
Davids Bridal is ranked 17 out of 384 in Weddings category
UK, USA
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Two Hearts Bridal does not offer refunds, returns or exchanges. All sales are final.