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Extra charge and terrible customer service

Davids Bridal - Extra charge and terrible customer service
Davids Bridal - Extra charge and terrible customer service
I ordered 3 dresses, they shipped 2 of them and one of them not shipped, they suppose to charge me 150.00 USD which is 195.00 Canadian, but I got charged 354.00 Canadian dollars. I also tried to call their customer service but their wait time is longer than usual around 2 hours and still I am waiting. Avoid their online shopping

User's recommendation: avoid their online shopping.

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ID
#3572600 Review #3572600 is a subjective opinion of poster.
Location
Toronto, Ontario
Loss
$160
Preferred solution
Price reduction
New Reviewer

Lost dress

Ordered dress in Dec. and dress still isn't here Store isn't trying to accommodate for their mistakes. Want me to take a dress that has been tried on
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ID
#3638771 Review #3638771 is a subjective opinion of poster.
Location
Spartanburg, South Carolina
Loss
$699
Preferred solution
Another dress for same price

My refund

My refund took a month and a half to get back and that's after the 1st refund never came. I called corporate, which threatened to hang up because I was upset. I called the store numerous times. It was just frustrating. They need to change refund policies. I paid cash in Sacramento and was deducted money because I got my refund in Chico.AngryAngryAngry

User's recommendation: Go somewhere else!

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ID
#3610244 Review #3610244 is a subjective opinion of poster.
Location
Cottonwood, California

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New Reviewer

Although we had an amasing day choosing a dress for my nieces prom, we were not aware the high cost of alterations. we were told it was ok to buy a dress that did not fit because they could alter it.

when we went for our alteration appointment we were quoted £250.00 £130.00 more than what we paid for the dress. we absolutly cannot afford to pay that. When i phoned to see if we could return the dress and perhaps order the correct size or even choose something eise, i was told we have gone past the 7 days return policy and that we should look for alternative establishment to alter the dress. when i ask to speak to the manager i was given the run around. i would never ever recomend this company to anyone.

User's recommendation: don't do it.

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ID
#3564316 Review #3564316 is a subjective opinion of poster.
Pros
  • Stylist
Cons
  • Customer services
Preferred solution
Let the company propose a solution

Not happy at all

I went there to get a dress for my brothers wedding and they ordered the wrong size then wound up having to get another dress which was to long and no time to get fixed and they ripped us off on our shipping we paid on other dress never ever using them again. Also messed up the brides dress as well . Just not a good place to shop for stuff. Bad bad experince

User's recommendation: Stay away.

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ID
#3551978 Review #3551978 is a subjective opinion of poster.
Location
Ardmore, Tennessee
Cons
  • Wrong dress
  • How they were pushy
Loss
$12

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New Reviewer

7 day return policy should be plastered everywhere!

7 days to return a dress is CRAZY!!! Had I known that their policy was that I would have never bought anything from them! Now Im stuck with a $200 dress because I seen it 2 1/2 days late. Poor customer service and even worse in store service! A sales manager even pretended to be the store manager until I asked for more information that she could not answer! Do not shop there!!!

User's recommendation: Shop somewhere else!

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ID
#3515829 Review #3515829 is a subjective opinion of poster.
Location
Apache Junction, Arizona
Service
Davids Bridal Sales Representative
Cons
  • Customer service department
  • Lack of options for me
  • No refund
Loss
$195
Preferred solution
Full refund

I would give zero stars but it didn’t let me!!!!

I bought a dress with a manufacturer defect. Was promised it would be replaced for free (zipper) and paid extra to have it steamed. Was told by manager I would get a call within 48 hours and it would be ready. Got to the store today after no call as promised, and found...
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ID
#3478882 Review #3478882 is a subjective opinion of poster.
Location
Hampton, Virginia

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New Reviewer

HORRIBLE SERVICE

IF I COULD PUT A ZERO STAR RATING I WOULD. I had the absolute worst experience at the Maple Grove David's Bridal. I went in on Feb 15th, 2022 with intentions on buying the dress that i love but wanting to wait until my bridal party was able to come with me to make the...
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ID
#3470754 Review #3470754 is a subjective opinion of poster.
Location
Dresser, Wisconsin
Loss
$449
Preferred solution
Full refund

They have Terri customer service.

I called to ask them why they let a man in the dressing room with a phone while my underage daughter was getting fitted and never even asked me if I would be comfortable. They said they would fix it. But one of my co--workers went in this weekend. There was a man again in the dressing room with cell phones allowed . How do we know they're not there to take pictures. Im really considering to sue them

User's recommendation: Don't go.

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ID
#3459609 Review #3459609 is a subjective opinion of poster.
Location
Oak Lawn, Illinois
Pros
  • Staff in the shop
Cons
  • How to talk to customers

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New Reviewer

Previous employee and this company is a joke

Store in Dartmouth a hot mess! Should have been told I was hired as seasonal only and I was used-crazy interview the manger kept me for an hour for interview! No proper training was thrown in and reprimanded for mistakes in front of customers and staff but I had no...
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ID
#3443071 Review #3443071 is a subjective opinion of poster.
Location
Fall River, Massachusetts
Cons
  • Anything about the storte
Loss
$1
Preferred solution
Not applicable
New Reviewer

Davids bridal

i wanted to apply for Davids bridal i wanted to work at Davids bridal i wanted to make some money i live in chicago il north side 2205 n kilbourn w kilbourn palmer 60639 XXL40 i wanted to work for the company i am handiecapped we are god family puerto rican female Facebook.com andrew robles andrewrobles@***.com i here for the job i need the the paper to sign up write back to me i be wait for you i like wedding dress cinderella cosplay dress wig the real one buy it for me on the internet on google ebay female body suit wig soda platform mary janes shoes black heels i wanted all the undergarments i wanted all the cinderella merchandise

User's recommendation: sabina robles.

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ID
#3362072 Review #3362072 is a subjective opinion of poster.
Location
Chicago, Illinois

To inform that the company refunded

Davids Bridal - To inform that the company refunded
i had purchased a dress and were refusing to give me a refund treated me horrible at the Altamonte sprigs fl David bridal, but in the end they gave me a full refund for the dress.
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ID
#3348532 Review #3348532 is a subjective opinion of poster.
Location
Altamonte Springs, Florida
Cons
  • Return or exchange policy

Gave a false refund and would not void to give a cashier check and or cash to me

Davids Bridal - Gave a false refund and would not void to give a cashier check and or cash to me
Returned an unsure and new dress and received a false return to a card as an incorrect card. She was asked what card and said to any. After talking to corporate and my bank, they said that the store has to issue the void and correct the return of my money. Either cash or certify check.no
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ID
#3346826 Review #3346826 is a subjective opinion of poster.
Location
Altamonte Springs, Florida
Loss
$640
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Review of an outstanding employee

My daughter recently went shopping for a wedding dress. Esther from the Richfield, MN shop assisted us. While we went shopping for glitz, we thought it was going to be in a dress, instead the real glitz was Esther. She was definitely spread thin but she handled it like a pro. Actually most people, even well trained would not have handled the pressure as well. I hope you will appreciate her as much as we did. She made a stressful situation for us so enjoyable.
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ID
#3233892 Review #3233892 is a subjective opinion of poster.
Location
Saint Paul, Minnesota
Preferred solution
Offering a review of a fantastic employee

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New Reviewer

Where the *** is my refund… send my blest money now

I returned a jacket thats too big..on 11-11-21. Where is my damn refund tell me something I havent heard a damn word from you.. I will send this complaint to the attorney general. Am MAD as ***

User's recommendation: Don’t shop here.

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ID
#3226317 Review #3226317 is a subjective opinion of poster.
Location
Winter Garden, Florida
Loss
$270
Preferred solution
Full refund

Got response. All is ok.

Got response. All is ok. Nothing more to report!!! Got response. All is ok. Nothing more to report!!!
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ID
#3224993 Review #3224993 is a subjective opinion of poster.
Location
Ocala, Florida

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