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My wedding day was Sept. 2009, I gave my Bridesmaids the dress # to take to the store in 2 different states and 4 different stores, I had already ordered my jr bridesmaid a different dress, but the agents in the other stores took it upon themselves to order all the bridesmaids the same dress I ordered for the jr. so when I found out it was too late, they offered no apology, they wanted to refund my money and told me to change my color, or look for a different dress, it was too late this was a week before the wedding.

Monetary Loss: $135.

Location: Lawrenceville, Georgia

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Guest

Sorry to hear that a DB employee wasn't there at all times to hold your hand, pat your head & kiss your *** Customers like you make working ratail a nightmare.

Guest

My sister is getting married in January and is VERY hard to please. However, the service she and her bridal party received 4 days ago was beyond disgusting.

She scheduled the appointment at the Wilkes-Barre PA store and when we arrived the women at the door looked at us in annoyance and told us to go pick out the dresses we would like to try on while they prepared 4 dressing rooms for us. They told us the name of the woman that would be assisting us. We never saw her, she never greeted us and if it hadnt been for one of the associates calling her out of the back room, i'm not certain we would have even seen her. There was another bride there trying on dresses who was having her mother zip her up and help her pick out other dresses and get other sizes due to the neglect of our associate.

She never once offered to get us other sizes if one didnt fit, she didn't zip anyone up or even ask if we were ok. we were approached by one of the women from the door that said "You girls seem to be doing ok by yourselves". After the acknowledgment of the neglect we were receiving we took the dresses off and left. I could not believe how heartless and cold the women in the store were about other peoples special day.

I work at a jewelry store and sell engagement rings to happy couples.

By no means would I ever want their experience in our store to be negative and have to relate that negativity to their wedding day and I can't believe David's Bridal would either. For the rest of my sisters life she will relate that negative experience to her wedding day---I hope they're pleased with themselves.

Guest

When you looked for and chose dresses, you were told the expected lead time for all dresses and the (few) options for reordering if you changed your mind. Your consultant would have wishlisted your favorites.

Somewhere along the line, there was a mistake, but when your bridesmaids ordered their dresses, each one was given a receipt with the dress style number, color and size written on it and was told when the dress would arrive. This sounds like a breakdown in communications between you and your attendants, not you and the store.

Guest

david bridal is full of ***!!

Guest

David's Bridal is considered to be the Largest Bridal Retailer in the country. Surely with all this stock they could have made up for the mistake.

I own my own small bridal shop and usually once a week, I hear a comment about how unhappy someone was with their service.

I believe David's Bridal is the Wal-mart of bridal stores and you get what you pay for. If you wanted high quality products you don't shop at Wal-mart, so why did you trust your most important day to the equivalent of it?

Guest

Things like this happen in every store...DB customer's tend to complain about these things but forget that during their initial visit to the store they are told to order dresses with enough time for alterations and/or exchanges to be done. Alot of brides think they have alot of time and do not consider the 6 to 12 weeks lead time on dresses.

Guest

I also have been having issues with davids. First off I put a dress on layaway and was making the payments on the dress and the day after it went on cleareance racks for $50 less than I had it in layaway for. I still had to pay the full price.

Guest

I'm sorry for the misfortune, but they tried to apologize and make up for the error by offering you a refund. Ordering new dresses would have taken far too long. My advice for anyone reading this article would be to order way in advance, and work everything out with your main store BEFORE ordering ANYTHING to avoid the same error.

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