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Customer service
Exchange, Refund and Cancellation Policy
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I went to the David's Bridal in Springfield, PA (Store 26) on November 30th and bought a bridesmaids dress.The staff were kind and extremely helpful.

I was expecting the entire process to be much more painful and time consuming than it actually was. I was assisted in pulling dresses, trying them on and finally making a purchase. My time in the store was exceptional. My problems with David's Bridal began on December 19th, almost three weeks after my initial purchase.

My card was declined while I was shopping and I was shocked to see when I checked my bank account that I had been charged for my dress again even though 19 days had passed since I was in their store. Not only was this a huge inconvenience with the holidays being so close but it also caused my account to be overdrafted and money to be taken from my savings account to cover the charges, both things which I am charged for through my bank. I went through my bank statement to ensure that I had been charged on November 30th without it being refunded for some reason and then I began calling DB to try to get this figured out. I first called the store where I had purchased the dress.

The woman who answered the phone there informed me there was nothing they could do and I would have to contact costumer service. I called customer service the next day and spoke to a woman named Keisha. She first told me that they don't store card information, which frankly has to be a blatant lie because there is no other way they could have charged the same card almost 3 weeks later if they didn't have my information stored in their system. Next she told me she had to call another department and would get back to me within the next 24 hours.

24 hours went by and I heard nothing. I called back the next day, got Keisha again, had the same conversation with her I had the day before and once again she told me that she would get back to me within 24 hours. Again, I never heard from her. At this point the holiday had arrived so I had to put the entire situation on hold.

Today (December 26) I called customer service and once again spoke to Keisha. A couple minutes into explaining the situation (yet again) she says that she 'thinks she remembers talking to me last week.' She had the nerve to once again suggest that David's Bridal doesn't store card information, the same blatant lie. This time she asked me for my credit card number. When I told her I was hesitant to give her this information because of the situation she flatly responded by tell me I had to give her the information if I wanted my money back.

I finally relented and gave her the information in the hopes that the problem could finally be solved. At that point she told me that she had to email another department and would call me back, this time within minutes. Once again, I didn't hear back from her. Tomorrow I plan on calling once again and telling them I will be filing a police report for fraudulent charges against David's Bridal if the issue isn't resolved.

I'm disgusted both by the fact that this happened and the way it has been handled by personnel on their end. For anyone planning on shopping at David's Bridal for anything, I suggest reconsidering.

It's not worth having your card information stolen or having to deal with people who are so unwilling to help you.You would be better off finding a more reliable company to do business with.

This person wrote the review because of problems with payment of davids bridal customer care from Davids Bridal. Reviewer claimed that he or she lost $170 and wants Davids Bridal to issue a full refund.

The most disappointing in user's experience was customer service department. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

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