We purchased 6 dresses from Davids Bridal in Ann Arbor, MI for a wedding. What a huge mistake!!!
The customer service was okay when we were trying on and looking at different dresses. We had to keep calling the sales people back over to help us. Once the dresses were purchased the service greatly declined!!
I have never been to a store with such bad customer service! When we picked the dresses up in October, we were told not to make alteration appointments until the end of April. We were also told that if the dresses needed to be exchanged for a different size then we had up until the day before the wedding to exchange them at no extra cost, as long as they were not altered.
Well we called the last week of April, as suggested, and they were already booked up and had to squeeze us in two weeks before the wedding. Then the sales people told us we were supposed to have called two months before the wedding. Who is training these people so they can all try to be on the same page here.
One of the brides maids needed to exchange her dress for a larger size, so she tried to exchange it a month before the wedding. They told her that she would have to pay a $45 express shipping cost because she waited a month before the wedding.
And she would also have to pay an express alteration fee because the dress wouldn't be in until the week of the wedding. What happened to no extra cost, no problem, can exchange up until the day before the wedding?
We went to pick the dresses up from alterations today and none of them had been steam pressed as promised. Also the brides dress was not altered properly, the bustle looked terrible. One of the brides maids dresses was not altered properly.
There is only 4 days before the wedding and now we have to hope they can get everything fixed in time! I have never had this much trouble with a store and such rude employees.
The bride is so upset over all the problems, she cried. This should have been a happy experience for her and it turned out terrible.
We will never go to Davids Bridal again and I am spreading the word to everyone so this store does not ruin another brides beautiful day!
Review about: Davids Bridal Dress.