Update by user Sep 22, 2011
I would like to clarify that in 2011, I wasn\'t attempting to return the dress, just the long-line bra, petticoat, veil and headpiece that I notice they\'re still selling in-stores.
Additionally, for those of you naysayers who think that I should have kept trying even after trying for three months, when was the last time you went to Dillard\'s or some other big-box retailer and had to beg, plead and cry for three months for a refund? That\'s what I thought. Try going through what I went through and see how long you\'d have the strength to keep fighting it.
Original review posted by user Sep 13, 2011
Boy, do I have a story for anyone who is considering buying ANYTHING from David's Bridal.
In October of 2003, I purchased a wedding gown, veil and accessories from David's Bridal in Tyler, Texas. Five weeks later, my fiance died. Devastated, I attempted to return my merchandise at the local store, explaining what happened. The ladies there were very nice, and explained to me that they'd have to get the OK from corporate to return the stuff. I tried for THREE MONTHS to get an answer from someone at the store. I called. I went in, always sobbing, as I was in a fragile emotional state of mind at the time. I even provided a copy of my fiance's death certificate. STILL nothing. After three months of being put off and put off, I gave up.
Fast forward 7.5 years later. I finally found the man of my dreams and we're getting married. I went in to the same location, hopefully inquiring that SOMETHING could be returned. I was told, "Oh no...we would've returned it back then, but I don't know about now." After trying again for another 3 weeks, I finally spoke with the location manager who said something to the effect, "I don't understand why we didn't help you back then, but there's nothing we can do about it now, but golly gee, we're so happy for you for getting married!" I eventually spoke with a Bonnie Wayne at corporate who was very derisive in tone and condescending when she told me, "Ma'am, we are THE PREMIUM wedding retailer in the world, what kind of integrity would we have if we put your merchandise back on the rack that has been in your possession for 8 years? We are a premium retailer, NOT a resale shop!" I assured her that everything was either still sealed in the original plastic or still had tags on it. She even had the audacity to suggest that even though I tried for three months to return the dress and accessories, that maybe I should have tried harder or tried even longer.
I told her that as an area-level Loss Prevention coordinator for a major retailer, my company would have been mortified to know that we treated a customer so abominably and offered either a free gift card or SOMETHING, to which Ms. Wayne scoffed and said, "After eight years, there's nothing we can do." I said, "Even after you know I tried to return the merchandise for THREE MONTHS at the time and even though I can attest that there is an associate in that same location who remembers me going up there?" Ms. Wayne had no answer. I then told her I would do everything in my power to prevent everyone I know from shopping there ever again and if I had to shout it from the rooftops, I'd make sure that even though I knew I couldn't shut them down, I'd do my darned best to put a dent in their local business.
Let understand this, Ms. Wayne: You're the "premium" bridal company in the world, and it's going to kill you to accept all my merchandise back (that cost me $900 at the time) in exchange for one measly veil? Or maybe since what y'all did was basically accept blood money, at least have some shame and give me a gift card to tell me how sorry you are. It's going to shut DB down to do just one small token of good will? WOW.
I will NEVER EVER EVER set foot in a DB for the rest of my life.
Review about: Davids Bridal Dress.