Davids Bridal
Reviews and Complaints
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Toronto, OntarioExtra charge and terrible customer service
Preferred solution: Price reduction
User's recommendation: avoid their online shopping
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAlthough we had an amasing day choosing a dress for my nieces prom, we were not aware the high cost of alterations. we were told it was ok to buy a dress that did not fit because they could alter it.
- Stylist
- Customer services
Preferred solution: Let the company propose a solution
User's recommendation: don't do it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Apache Junction, Arizona7 day return policy should be plastered everywhere!
7 days to return a dress is CRAZY!!! Had I known that their policy was that I would have never bought anything from them!
Now Im stuck with a $200 dress because I seen it 2 1/2 days late. Poor customer service and even worse in store service!
A sales manager even pretended to be the store manager until I asked for more information that she could not answer! Do not shop there!!!
- No refund
- Lack of options for me
- Seemed like i was very unimportant
Preferred solution: Full refund
User's recommendation: Shop somewhere else!
Lost dress
Preferred solution: Another dress for same price
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Fall River, MassachusettsPrevious employee and this company is a joke
Store in Dartmouth a hot mess! Should have been told I was hired as seasonal only and I was used-crazy interview the manger kept me for an hour for interview!
No proper training was thrown in and reprimanded for mistakes in front of customers and staff but I had no training or familiarity with the store or items in the store then got overbooked with 2 appointments at a time!
One appointment was with 7 bridesmaids and they expected me to service all 7 forks and measurements in an hour and service a flower girl appointment at the same time and I was told by the store manager I had to get measurements on a flower girl? (Bust, waist and hips) manager kept me over an hour and a half after closing to clean and straighten and had let all other staff leave the store a mess
- Anything about the storte
Preferred solution: Not applicable
User's recommendation: Do not go there
I would give zero stars but it didn’t let me!!!!
I bought a dress with a manufacturer defect. Was promised it would be replaced for free (zipper) and paid extra to have it steamed.
Was told by manager I would get a call within 48 hours and it would be ready. Got to the store today after no call as promised, and found the dress with the same zipper and wrinkles that it had two days prior but was given to me by the store manager as ready. I returned it and got a refund but the refund was not immediately replaced. Had to find another dress without any help and dug through dress after dress that remained fully priced yet had food and other general stains, and/or dresses with runs in the fabric, missing sequins etc.
Terrible selection, no apology and when I asked for the general manager or corporate info, I was told by the store manager that it is illegal to give me that info!!!!! Will never return to this ghetto branch and probably wont buy from any other branch anymore. Definitely not the Davids bridal that I bought my wedding parties gear from!
Immensely disappointed!!!! Dont waste your time!
User's recommendation: Don’t waste your time! Garbage!!!!!
My refund
User's recommendation: Go somewhere else!
Not happy at all
- Wrong dress
- How they were pushy
User's recommendation: Stay away
They have Terri customer service.
- Staff in the shop
- How to talk to customers
User's recommendation: Don't go
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Altamonte Springs, FloridaTo inform that the company refunded
- Return or exchange policy
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Altamonte Springs, FloridaGave a false refund and would not void to give a cashier check and or cash to me
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnhappy Customer
Preferred solution: Let the company propose a solution
User's recommendation: Don’t buy online!!
Davids bridal
User's recommendation: sabina robles
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Winter Garden, FloridaWhere the *** is my refund… send my blest money now
Preferred solution: Full refund
User's recommendation: Don’t shop here
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Saint Paul, MinnesotaReview of an outstanding employee
Preferred solution: Offering a review of a fantastic employee
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
You should not be married if you cannot follow simple rules.
Why didn't you ASK what their return policy was, before buying!
Last I saw online it is plastered everywhere for those who want to research but hey, you do you.
I shopped in store, not online. My experience was horrible.
Customer service sucked. And the return policy said 30 days but that turned out to be if you order online.
Although the gift card made a great gift to my sister who recently got engaged I’d still never shop there again due to their return policy and poor customer service. Thanks for your input though.