Davids Bridal
Reviews and Complaints
David's Bridal is a rip off!
David's Bridal
Davids bridal the worst
Avoid David's Bridal at all costs
David's Bridal - Save your Money
Everything Wrong
Davids Bridal ruined my wedding
Davids Bridal-they sell worn and torn dresses and shoes, poor service!
David's Bridal Apparently Knows What I Want Better Than I Do
I wonder why David's Bridal is in business?
Can't fufill the order
DO NOT BUY Davids Bridal Online - Cheap but Unreliable
David's Bridal online store has poor unethical business practice. Two months ago, I ordered two bridesmaid dresses ($80/each).
They emailed saying the order was cancelled UPON MY REQUEST. I later got it in writing (through their "helpful" online chat box) that DB had cancelled the order b/c they were out of stock. Fine, I'll give them chance #2. I returned the other dress and purchased 5 bridesmsaid dresses ($90/each).
They emailed me they are out of stock on one of the dresses. I went on their online to chat to complain. Poor customer service. When I complained by email, they forwarded their "policy" stating that they don't promise the items they post online are available in stock.
That there would be days in between when they could confirm whether the items are available, especially for sale items. They said I have to call them to ask for the refund for that dress. WTF! They can take my money from my credit card, but they can't refund it to me.
I am so frustrated and feel deflated. They have taken the fun out of shopping for dresses. I feel bad for my bridesmaids. Do not buy from David's Bridal.
Try to purchase your dresses on Macy's, Nordstroms, or JCrew.
Unless you care about getting this season's hottest dresses, the latter stores can have sales from 35%-75% off. Good luck brides!
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Verified Reviewer | Jacksonville, FloridaBad Davids Bridal Services and business
I went to davids Bridal for my wedding dress at first it started out ok butsoon there after well it has been a nightmare I went in to be aproached by Kisha one of the Davids Bridal sales people. Kisha was pretty nice. she helped me try on dresses and it was good till the day of alterations it was horrable i waited around and hour then I stood up for about fourtifive minutes while this lady pinned up my dress then wam she was like here you need to sign these papers all at once I looked over the paper and seen it said two hundred thirtysix dollars for the alterations I was like what is this she is like your cost for alterations I told her oh no I do not have the money for this with me and why is it so much when i wasn't even aware it cost for alterations because I paid so much for the dress i figured alterations were free butyeah right that wasn't the fact at all well i told her could you just do the neck line and around the chest area I will pay for that the length doesn't matter i have done this before so I know how to walk in a dress that touches the floor she was like no i need to hem the dress so you don't trip well i said forget it and she was very rude at this point well we can not leave the pins in the dress if you do not pay for it now we have to take all the pins out at that point she had one of the other sales people over at my dress ripping the pins out of my dress as she helped him kisha had me paying for the bag they put my dress it then she says all sales final once you sign the receipt its yours it was the worst thing ever I thought to myself does this get any worse well it could I have an unaltered dress and I have till august to find someone to alter it Well it does get worse i went to my facebook andto my surprise Davids Bridal has a page on facebook god help us all well if i had only looked up Davids bridal before I went and bought a dress from them well I would have learned about all the trouble that store has Lots and Lots of complaints it makes me sad to think how many woman are not pleased at all with Davids Bridal and it makes me sick that that get away with the things they do and how they treat some people that come into their stores all over the world women lets stand up for our rights show them they can not do this kind of stuff to us I have made it a goal to get the word out there and I will no matter what I have to do I live in florida and I went to the regancy Davids Bridal In Jacksonville Florida but there are many more Davids Bridals you can read up on if you have a facebook go look them up or they have a site just for davids Bridal complaints its unreal beware of Davids Bridal thank you for lReading hope you get some insite before you go to Davids Bridal and spend your money
Hate that place
Horrible
Last month I was reluctantly dragged into a David's Bridal store in Sunrise, FL - by my sister (who was visiting from out of town). I am getting married in November and this was the ONLY time that she could go with me to be with me to experience finding the "one". We also brought my 16 year old daughter along. I did not make an appointment as they state that walk ins are welcome. I arrived at the store, which was somewhat busy but not packed. Upon entering no one asked us how they could help us - so I just began looking around myself. My sister found someone who told her that we needed to register at the front & an associate would assist me from there. While sitting to register the sales associate assigned to me stopped at the desk to complain that she just took a walk in before & stormed off! This is while I am still filling out my registration. Ok? Take that up with your manager AFTER the consumer leaves wtf! Once the paperwork was completed we took her to a dress I saw and liked when I first entered. I was promptly told that dress was not my size and they did not have any in my size. My sister asked her "Welllll do you think you can find some dresses similar to this IN her size?" to which she responded "Her sizes are located in these rows" and once again stormed off and disappeared for about 25 minutes. During this time we decided that each one of us would pull a dress that we liked so we could try on. These dresses are not lightweight - they are ALL very heavy! There are 2 sides in the salon to try dresses on faced back to back of each other. We gently placed the dresses over some chairs because we had NO clue where the sales associate was. Finally she decided to pop back up only to huff under her breath that this was NOT her area. How would I know where your area is if you are nowhere to be found?!?! She grabbed the dresses and stomped over to the other side of the salon where she began slamming the dresses on to the hanging area to hold them - however since she was clearly so irritated that she actually had to work today, she began dropping dresses on the floor in her haste. She then stepped on the dresses while trying to pick them up!!!! It was at this point I told my sister and my daughter that this was really not the experience I was trying to have and to avoid anymore negativity I suggested we just leave. I think the sales associate might have actually smiled at that point.
After walking out of the store - my sister was in tears due to this being the ONLY time we would have to get this done, came to beg me to return. Apparently as I walked out a manager was alerted & she and another associate came outside to calm me down & I did reluctantly return inside. Although they were very nice and helpful to me I already had a bad taste in my mouth & knew I absolutely would not purchase a dress from them. If they could possibly hire staff that actually enjoys helping future brides during one of the most memorable occasions of her life then maybe there would not be so many bad customer service reviews. Maybe they should watch a few "Say Yes to the Dress" episodes to get a clue ;)
I actually ended up finding the perfect dress online - thank you internet!
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They give you all of the information up front on charges and fees and she SIGNED the agreement therefore accepting the charges.
Why would you get a credit card from David's Bridal...?