hikergal
map-marker Oklahoma City, Oklahoma

David's Bridal is a rip off!

My daugther applied for their credit card at Davids Bridal, Oklahoma City, and got it. No surprise.When it came time to pay the bill she was nickeled and dimed to death by fees, finance charges and charges for paying her bill online or over the phone!!!! Ridiculous! Sad thing is the amount they charged her for the fee to pay her bill outragious!!! Don't be fooled by their credit card! Never again will I go to David's Bridal for anything and will be getting a loan to pay off the credit asap! Don't get fooled,please!!!
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Loss:
$800
2 comments
Guest

They give you all of the information up front on charges and fees and she SIGNED the agreement therefore accepting the charges.

Guest

Why would you get a credit card from David's Bridal...?

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Whitney M Szp
map-marker Aliquippa, Pennsylvania

David's Bridal

I went to David's bc i found a dress online that I loved. I tried it on and bought it. But the dress that I tried on was too big so they ordered in the next size down. When that dress came in I tried it on and the consultant asked me if I had lost weight since I had last been there. I said maybe a little and she that I had plenty of room in the new dress and not to lose anymore. I just mentioned trying on the next size down and just doing an exchange. She wouldnt hear of it and said that their alterations department would take care of it it. She told me "well there's 20 lbs inbetween each size. Do you think you've lost that much?" real smart like and looked me up and down. So i went and got my dress pinned and noticed she was planning on taking in atleast and inch on each side of the top part of the dress. Once again i asked about trying on the next size down and she ignored me. Also since my dress was a pick-up gown the lady said that she could ONLY do a French Bustle on it which by itself was $150. (The woman that is now doing my alterations said that that was a lie that you can do any bustle that a French Bustles the most expensive and complicated one too)After she was done pinning my dress we went to the front to pay for the alterations, they had to be paid in full that day, and almost died when they said the total of my alterations was $301!! Thats half of what we paid for the dress! My mom was ready to flip. When we told the woman that that was way too much she started getting smart with us saying "well is there anything on this slip that you dont really need??" and things like that. Finally I convinced them to let me try on the smaller dress. When i put it on the consultant that was helping told me that it fit perfect i could almost go a size smaller than that. So all along i should have had that size but they were just trying to get me to spend a ton of money on alterations. After they told us that we could just do an exchange we decided we would take the dress somewhere else to get it bustled. And from that point on they, including the managers, were very rude. Because the knew we weren't spending another penny at that place. They were so rude and shady that i went somewhere else to get my bridesmaids dresses and tuxes. I would never go back there or suggest anyone buy anything from them. They're just shady cheats
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2 comments
Guest

Same thing happened to me! The measured me size 6!

I never wore a size six! They said dresses run smalI and with alterations it would fit perfect. Instead i ordered a 4 and it was still big ...I'm hoping they'll do an exchange and I can order a 2.

But it's been past 15 days for the online exchange period so we'll see. :(

Guest

:eek dang i wanted to have all of wedding stuff come from david's bridal i got an account on the website and everything even though im not enegaged yet but im the type of girl who likes PLANNING AHEAD lol but um reading all of these complaints i think i just may go to the justice of peace and just have an real nice elegant reception afterwards but im gonna be in a bridal gown and him in a tux im not gonna cheat myself out of wearing a beautiful gown :)

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Haynes Doq
map-marker Avon, Indiana

Davids bridal the worst

We ordered 5 dresses from the LAFAYETTE, IN store and all a hastle. Given a deadline that the dresses we ordered would be there 3 days before wedding, which is totally unacceptable for Ordering 2 months before. Then they comebin and not even a phone call!! We got One call and the only way we found out that the other dresses were there was that they said there was other colors. They don't contact the bride to be until they sit there for 14 days!!! In the meantime we could have had them altered and ready. Theyre system sucks. The store manager told me that they don't call every time something comes in, because they don't have the time to do that. The dresses cane from a warehouse and still don't know why it takes 2 months to get them. The sm was a total snob, who thought she didn't do anything wrong and made it seem like our fault . I will never let anybody I know go there for anything, don't care if it's just for a picture if a dress. They lie, they have trouble apologizing for their mix up, and are unfriendly as ***. I'll drive to Indy or somewhere else that would gladly take My money and give me and my bride the experience we should of had. Thanks Davids bridal, you know how to make a great experience a true Nightmare!!!! Good luck with your future business !!!!!
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1 comment
Guest

Davids Bridal sucks...esp the Fort Collins CO store..everyone in there need to be fired!!! :p

Anonymous
map-marker Flemington, New Jersey

Avoid David's Bridal at all costs

My experience: So I was nervous to begin with due to the plethora of bad reviews all over the internet, but I had found THE dress online and decided that if it looked as good in person as I thought it did online (and for a reasonable price), it would be worth some potential hassle. It was nowhere other than David's Bridal, and only available in stores. There are 2 stores roughly equidistant from my home. I filled out the information on the website to ask for an appointment, and waited about 2 weeks for someone to call me as the website stated. After 2 weeks I gave up and called the store with the least bad reviews (Wayne, NJ) directly and made an appointment 2 weeks ahead. They asked for my cell phone # "to confirm the appointment the day before." Well no one confirmed but I didn't think much of it. I took a day off work and my mother drove out from 6 hours away to go with me that Friday for the appointment, because it was suggested that the stores are too busy on weekends. We drove to the store (40 minutes away) only to find it was closed due to flooding. Nobody could bother to let the people with appointments know this??? Strike 1. So we drove on down another 40 minutes to the Springfield store and walked in. The woman at the front, Fatima, asked if I had an appointment. I explained to her that I did have one at the Wayne store, but it was flooded, and no one let us know. Her response:"I'm from that store I'm helping out here." Me: "It would have been nice if someone let us know." Fatima: "So did you make another appointment?" with all sorts of attitude, and ignoring my comment. Me: "No, I just told you we came directly from Wayne." Fatima: "I'll see if someone can help you." Great start to the day. So in came Cindy A., who asked me to fill out an annoying form which even requested all my fiancé's information. I left that all blank. He doesn't need spam. Nowhere on this form did I give permission for them to share any of my info (more on that later). She seemed disappointed that I'm having a destination wedding and no, I don't need their photography service, bridesmaids dresses or limo connections. She asked if I had any dresses in mind, at which point I pulled out 3 pages of options I liked from the website (in case THE dress wasn't the one after all). She proceeded to tell me that 99% of them "won't be available" in my color or time frame. At this point it was still over 4 months to my wedding. She also made a rude comment when I told her it was a destination wedding "Oh, so that explains the dresses you picked" WTF is that supposed to mean? None of them were particularly the same style or destination-specific. I ignored the comment in hopes of having a peaceful experience. So she brought me 3 options in the size I stated, along with a crazy bra, and left. My mother helped me connect up the bra and zip into the first dress. At this point I noticed one of the sample dresses was 2 sizes bigger than my size. When Cindy finally came back I pointed this out and she said she would get the right size, but she never did. Luckily by now my mother had helped me into THE dress, and I loved it. The only helpful thing Cindy did the whole day was suggest a tiara (which I hadn't planned on trying) and it turned out that I loved the look. I also said to Cindy how it would be nice if the other store let people know that their appointments were cancelled. She just stared at me, and ignored the comment entirely. Strike 2. It turned out that the only way to get the dress in the size was to take the floor sample. Cindy promised they would fix a couple of loose tacks in the back and that she would personally clean and steam it, but all this would still take 3 weeks. Fine. 3 weeks later I called and was told the dress was ready. I drove back there 45 minutes in rain and traffic after work on Friday only to find when I opened the dress bag that the tacks were fixed but it was neither pressed nor clean (as a floor sample, the dress had a lot of dirt and marks where it had dragged around). I threw a fit and asked for the manager. No one would clean it for me that day because the store closed in an hour, nor the next 2 days because "weekends are too busy." They wanted to keep it another 2 weeks! Strike 3! After making it clear this was unacceptable, Essie (who did a great job keeping her cool dealing with my anger) promised it would be ready by Tuesday. Furious that I had to make yet another trip to this *** store, I left. My fiancé was also furious and spoke to Essie requesting something to make up for all our troubles. She said she would see what she could do, and she did leave me a nice voicemail Monday night letting me know that she personally inspected the dress and it was ready. When I went back Tuesday, I had to deal with Stefanie trying to upsell me on alterations that I didn't want or need. She made a point of bothering another poor customer who was trying on dresses to make her walk backwards to demonstrate to me how I might trip over my dress if I didn't bustle it! (I'm not having a reception nor dancing in my dress). Cindy was there as well and Stefanie pulled her into the conversation. She couldn't be bothered to acknowledge her error, let alone apologize. After I finally made it clear that I wanted to leave the store and wasn't interested in the alteration, I had to ask for my "free gift" (a gown preservation kit) and then explain yet again that, no, I did not plan to come back later for it! I'll take it now. Then she tried to tell me the guest book I had ordered was in (I never ordered ANYTHING), which was strangely similar to the emails I keep getting saying my garter (also not ordered) is in. Never mind that I get phone calls, snail mail and email spam daily now from photographers, limo companies, florists, etc. despite making it clear that my wedding is 1300 miles away from here and I don't want any services. I haven't dealt with one local vendor for anything other than this dress, and I don't fling my contact info around anywhere online. Steer clear of David's Bridal at all costs. I would have settled for a dress I loved a little less to avoid all this stress.
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2 comments
Guest

I bought my dress.

They lost my dress.

They lied and said I would have it in 2 days.

The dress never showed.

I was told I was LUCKY that I discovered that they'd lost my dress and that should go buy a new one.

They said I could get a refund if I returned the dress I didn't have.

I went into a local store and they told me to open a credit card with them ti buy a new dress.

I asked for a discount on the only floor model that fit me.

She removed the tag before I could see it and told me she'd take $100. off the price.

I saw the tag after I paid for it. She only took $50. off.

I was to angry to fight it.

I asked that they steam it.

I came back for it and they claimed it was ready.

It had 2 snags in the front, a tack was now loose and it wasn't steamed.

An employee said the girl steaming it burned her hand and they bagged it as ready.

So now I have a damaged dress I don't care for that I paid to much for AND I still don't have my money back from my original online purchase.

David's Bridal = ***

Guest

All I Have to say about this place is that they are extremely RUDE! They walk around with attitudes.

Talk bad about you right in front of your face. They messed up my order and acted like it was my fault. I would never ever go back there again. I was going to order my bridesmaid dresses there but they can forget about that .

If you do plan on going there beware of "Juanae B" Employee # 660057 she was the nastiest of all. Very unprofessional.

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robinyear Y
map-marker Cambridge, Massachusetts

David's Bridal - Save your Money

My daughter went to David's Bridal in Danvers, MA and purchased a bridesmaid dress in July of 2011. When she tried the dress on in the store it was a perfect fit (size 2 - she tried and another size 2 that fit also)so she order it. The salesperson took her measurements and then placed the order. When we went to the store to pick up the dress, surprise - the size 2 doesn't fit! It needs to be altered in the bust area (which she is small, but the dress was even smaller) and the abdomen and waist area which were to big. This is NOT how the sample size 2 dresses in the store fit and why take measurements, if the dress is not going to fit correctly. That's where they make additional money off these cheaply made dresses - the alterations! Not only do you pay for the dress, but you can double your cost with the alterations. The dress should have only needed to be hemmed when it came in, but it needed to be completely redone. When the rude and ignorant Store Manager came over to hear our complaint, she really didn't care because their store policy was NO REFUNDS! So in other words we have your money and your stuck with our ***! They only offer to get you another size dress (which would have had to be altered even more) or give you a store credit if your lucky! Don't waste your time or money at this store - they do not care about customer service or the product that they sell. Once they have your money, they don't care whether your satisfied or not!
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Loss:
$140
1 comment
Erow

I have to say that I love Davids Bridal in Danvers. I was there last weekend to have my dress altered to fit when I was waiting to be rung in and this lady swore and yelled at the girls at the cash register. I was horrified and so was another customer next to me.

I am in the store almost every day to get my things done for my february 2012 wedding and no one was ever rude to me. We had to exchange a couple of my bridesmaids because the sizes they choose didn't quiet fit. Everyone was taken care of though. The dresses are beautiful, especially for the money we paid. The ladies in alterations are so kind and caring.

I have a party of 8 and can only recommend Davids in Danvers. Everyone is wonderful.

tlatigue
map-marker Washington, District Of Columbia

Everything Wrong

1st visit to davids bridal and consultant had me try on dresses that I didn't ask for...thats fine! 2nd visit with bridesmaids and the dresses that I wanted were discontinued so we made another selection and also placed order for my wedding dress. 3rd visit...wasted gas because they ordered the wrong color dress A few weeks later, bridesmaid received a phone call that their dresses were discontinued and needed to place order via phone that day which happened to be the last day of month. Called another store and dress WAS NOT discontinued.... You do the math!!!
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1 comment
Guest

Yup, thats par for the course for this outfit..TERRIBLE CUSTOMER SERVICE!!! :roll

Aarti Czp
map-marker Parker, Colorado

Davids Bridal ruined my wedding

Just went to pick of my Maid of Honor's bridesmaid Dress. The alterations lady spilled sewing machine oil all down the front of the chiffon dress. They said they could fix it by washing it but the water just spread the stains. The manager of this particular branch in Colorado Springs told me that they were only visible indoors, and this was a viable reason to still expect full payment for the dress and the alterations which was around $400. This all is happening the day before my wedding and the manager preceeds to tell me that there are no other dresses to exchange her to so I am just SOL. *** David's Bridal. Worst possible thing that could happen. Thanks for nothing you piece of *** dress store.
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2 comments
Guest

I wouldn't bother complaining to local associates or managers. I have seen my managers turn people's problems away over and over.

The only way you will get results is to contact someone from corporate, although often-times if the local store manager is aware you will be contacting corporate, they will e-mail them FIRST and make YOU sound like a crazy horrendous customer, they will make it sound like everything they did was perfectly correct. They are an awful company I wish they would get shut down.

Guest

Call the store and ask for the district manager or regional managers phone number....even if the wedding is over they can refund the money back to you and let you keep the dress. Make a fuss in the store.

And ask for your money back for alterations too.

Do not take no for an answer. Trust me they do not like scenes.

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Kayah Qhb
map-marker Concord, North Carolina

Davids Bridal-they sell worn and torn dresses and shoes, poor service!

When I went to Davids Bridal to find a dress, I told the consultant that I was on a budget and only wanted to look at their dresses from $99 to $199. The consultant only brought me 2 dresses, both over $450. The one I picked out, I absolutely loved, but it had a lipstick stain on the inside of the dress near the neckline. When asking about that, the consultant told me to bring the dress back at least 2 weeks before the wedding and they would clean it and check the beads for no charge. I left with my dress, paying $650 for it. I made an appointment to come back to bring my maid of honor to find a dress, and also to take my dress for the cleaning. When we got there, I gave my dress to the lady in alterations for the cleaning. She told me she would have to charge me to clean it and that it looked worn already. I informed her it was sold to me that way and she basically called me a liar. They didn't want to help me, after me telling them what the consultant told me. I had to threaten them to get every reporter I knew to come do a story on them before they finally decided to fix it. I can't even believe that they sell dresses there with makeup stains on them, ripped seams, and missing beads to begin with, especially for that much money! Even their shoes they sell were dirty, stained, or had toe imprints in them as if they had all been worn as well. Their sevice sucks and I will never go back!
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Adithi Ymz
map-marker Oshkosh, Wisconsin

David's Bridal Apparently Knows What I Want Better Than I Do

I only had one experience with David's Bridal, but it was enough to make me never want to go back. After selecting several gowns to try on, mostly strapless, the consultant brought me one, and after helping me into it, I felt her attitude change. She began tugging on the back of my dress and then snootily asked if I was planning on covering my tattoos. I said no, and she kind of sniffed, and went to get more dresses. She didn't bring anymore dresses that I had asked for. She started bringing anything with sleeves or a high back, even though I repeatedly said I didn't want that. I finally settled on the first dress, because I had liked it, and decided to move on to what I thought would be easier. We started looking at shoes. I'm about 5'8 but I like wearing high heels. She asked how tall my fiance was and when I said 5'11, she told me I had to wear flats because I couldn't be taller than him. I have always worn heels when we go out. He never had a problem with it. Then I asked if we could get the shoes in red because our colors are red, black, and leopard print, and she got all flustered and started saying that I had to be all in white. I finally realized we were getting nowhere and left. Never again.
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Jan T Igz
map-marker Chicago, Illinois

I wonder why David's Bridal is in business?

I called David's Bridal and made a 1:30 appointment at the Orland Park, IL store. There was a huge sale on and I wanted to get a great deal on a dress. I arrived promptly with my mother and sister. I was told that I should take a seat (there were no seats available) and that my consultant would find me. Twenty minutes later, my consultant found me. She informed me that we would have an hour and a half together. I handed the consultant the pictures of dresses I wanted to try on. I had gotten the pictures from the stores website, as I was instructed when I made the appointment. The consultant put the pictures aside and started quizzing me about the "theme" of my wedding and for other useless information. I told her that I hadn't named or classified my wedding as theme and that I simply wanted to try on the dresses that I saw on the website that I liked. Besides this whole line of questioning was wasting time. Then the consultant took me on a tour of the store. REALLY! I asked her why we were touring the entire store and she replied that I might be interested in maids dresses. I informed her that I was not in the store to purchase other dresses only a wedding dress. So after that she still took me the long way around the store. She stopped to chat with another bride for a few minutes and then we arrive at the bridal gowns. At this point it is nearly 2:15pm. The consultant asked what my price range was. I was quite frank and informed her that I wanted a great deal since it was the sale that got me in the store in the first place and all the dresses I had picked from the website were well priced. The consultant begins pulling dresses and takes me to a dressing room. I try on the first dress. I look in the mirror and discover that it is not one of the dresses I wanted to try on, it is extremely heavy, and it is has a very long train. I don't want a train. None of the pictures that brought with me has a dress with a train. I took the dress off. I started to try on another dress and didn't recognize it, either. I began to look over the other dresses in the dressing room and informed the consultant that none of the dresses were dresses that I picked. She stated that the dresses I picked were not in stock except for the one lace dress. I told her the lace one wasn't one I picked either. I picked a white lace dress, no beading, no train, with a halter and the dress she brought, was champagne colored, with beading, a long train, and had regular straps. It wasn't my size either. She brought me a size 6. I'm a size 12. She told me the dress could be altered to fit me. I declined. How can I tell if I'd even like the dress if I can't see me in it in MY size. The consultant told me she'd like me to try a dress that was in my size little over my price range (by several hundred dollars) that she thought I'd look great in. By this time it was about 2:30pm. I said fine. I'll try on the dress. I looked totally hot in the dress but wasn't the romantic style I was looking for. I was quite disappointed I couldn't try a single dress I had picked from the website. I told the consultant that and then she said that the store had one of the dresses. I was floored and excited. I waited excited in the dressing room and the consultant came in. She really did have the dress. There was just one problem. It was a size 20! I am a size 12! What the *** The consultant said she could put clips on it so that I could see how it would look and that I could get it altered if I liked it. What IS THE DEAL with trying to peddle alterations! She didn't event clip it for me. She wandered off and when she came she was like, time's up! It was 2:55 pm! WHAT?! That wasn't an hour and a half. Then I realized she started counting from the beginning of my appointment time, 1:30pm and not the time that she actually started working with me, 1:50pm! On top of that, she SQUANDERED all of my time with *** that I didn't pick! WHY ON EARTH WOULD I WANT SOMEONE ELSE TO PICK MY WEDDING DRESS FOR ME! I was fuming. I informed everyone in the store I could, every manager, every consultant about the HORRIFIC service, that I would refuse to give anyone in there a commission, and that I was going down the street to patronize another store!
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17 comments
Guest

just so you know, management MAKES us give you a tour. It's retarded, but that's what they want.

Also, we are also told that me must at least put on 1 to 2 coture gown on ever bride. even if her budget is $200, we still have to do it. David's bridal is the worst place I've ever worked at. Customers listen up, you are literally a walking $ sign and not much else.

At every meeting we are told, "get em in and get em out and sell them the whole package" If we don't sell a bride, management is down our throats.

I literally had a manager tell me to not let a single customer walk out the store without buying, she would actually make us go get her to close the deal is we needed! Horrible place!

Guest

Call corporate. She is forced to take you on a store tour.

And btw your pictures can be helpful but often don't turn out quite as you expect. So a little insight is important.

Since you decided you knew it all.... you got the experience you asked for.

Guest

I disagree almost completely. The problem isn't just individual consultants, it's the business model itself. The principle behind it is just wrong.

If I am paying hundreds or thousands of dollars for a dress, it is more than reasonable for me to know how it will look on my body. That's like me being expected to buy a car just by staring at it and sitting behind the wheel, rather than knowing the history and mechanics of the car and feeling how it actually drives. That's insane.

The way that most people visualize themselves is completely different than what they look like in real life. If I cannot see how a dress will look on my body (including how it hangs on my unique curves, etc.), and I have to imagine what it will look like, then what is the point of going to the bridal salons to begin with? I can just look online and order from there without wasting gas or speaking to another human being.

The fact is that if I go into a store and pick a dress that I can barely fit into or is too baggy for my frame, that tells me NOTHING of how it will look in my correct size on my body. That's a fact. It's the way it's done because it's a way of taking advantage of brides that have been sold on the industry idea of the "pretty princess day," and too many brides think they have to put up with it.

And for the record, as a bride who is getting married over the summer, the dress I chose to order was one in which the sample size actually fit (and it was NOT from DB, they are horrible!). I refused to go to places that did not carry samples at least close to my actual size, nor would I try on a sample not within 1-2 of my real size.

I will concede that there is something to having a bride try on dresses that aren't the specific one she's looking for. I found my dress at Alfred Angelo, but it wasn't the specific one I came in for (I wasn't impressed with the sought-after dress on my body), and the one I fell in love with was one I overlooked online and in their catalog. It looked bleh in the catalog but awesome on my body. But I think you have to be upfront with the bride in terms of the availability of what she is looking for, and if she clearly isn't opening to trying on other dresses, it's important for consultants to respect that.

Guest
reply icon Replying to comment of Guest-269562

Dagids bridal is the Only store that you MAY BE able to try on the dress in your size. All other bridal store have sample sizes only.

Grow up. Wedding dresses are to expensive to stock like jeans. I just love it when people who are completely clueless about the industry think they know how to run . Things.

More *** statements btw ... not all dresses online are in the store. And it says right on the website. Whether they are on line ..

in store ...

or both. Not the consultants fault that you dont pay attention.

Guest

You're very right when it comes to knowing exactly what you want. I'm the same way. I know what I like, when I see it. However, I also understand what the job of a consultant is.

You have to understand that consultants are instructed to do certain things with every bride they have the pleasure of working with. Most of the time (and I say that because there are those who treat each bride like a piggy bank), we're not trying to shove products into your hands because we want to increase our commission. At least on my end, I just want to show it to you, in case you hadn't imagined something like it before. If you don't like it, tell me and it won't be brought up again.

If you don't want to be brought any dresses other than ones that you've picked out, be honest with the consultant and tell them that. If they're good, they'll listen to you and not waste your time or theirs. A good consultant wants you to look fabulous on your day and wants to help you find your dress. It's not about commission (because believe me, we don't make much commission on these dresses.)

As far as the dress sizes have to go, both parties have to be flexible. As a bride, you need to know that every store is not going to carry every size. Wedding dress shopping is not the same as going to Macys and trying on shirts. It's just not. I'm sorry. Any good consultant will try to bring dresses for every body shape if they can. If not, they should be honest with you about that. I guess me personally, I know when something will look good on me, even if I can't see the way it will fit 100%. That's not the same for everyone though. Each consultant should try and understand that.

In the end, go easy on them. Try to understand where they are coming from. Most bridal consultants are not looking to peddle money from you. They are genuinely interested in helping you find your dress. They're not trying to "gouge unsuspecting brides." Try to respect who they and what they are doing for you. If they're not respecting your wishes, go immediately to a manager and inform them of the issues rather than tagging every bridal consultant as a crook who needs to "change their business model."

Guest
reply icon Replying to comment of Guest-260458

You have made my point, entirely. Consultants are doing what they are instructed to do and at the David's Bridal in Orland Park, Il the instructions that are flawed.

As for flexibility, that is not a virtue the customer has to possess. The object of the game for David's Bridal is to turn a profit and if customers complain about the business model and go elsewhere, eventually David's Bridal will be a thing of the past. It will be gone, like Venture, like Goldblatt's, like Marshall Field's, like the Dodo.

i challenge this bridal store model to continue on its current path. In fact, I dare it.

Guest

Here's my perspective as a customer... Bridal consultants need to look at changing their business model.

I am a no nonsense shopper in every sense of the term. If I tell you or any bridal consultant point blank that I have no interest in anything else that your store sells...be a big girla nd come to terms with the fact that I don't care for a major part of your product line.

As for your statement, "As a customer, if you're unable to get a dress completely on, you have to be able to imagine the dress in your size and fitting you perfectly."... that is a bunch of bull. If I go to purchase a shirt at Macy's (a shirt that is for any regular day) I expect sizes that fit me. If they don't I go elsewhere. I DO NOT try on a size 20 that falls right to my ankles or a size two that I can't pull pass my shoulders and then "imagine myself in a land with gum drop houses and lucky charms where the dress no doubt looks fabulous! No. I don't do that. Neither does anyone with half a cerebral cortex. Now, if I won't imagine something so idiotic with a $60 dollar shirt for everyday wear then why on earth would I drop $1000 bucks on a dress for my very special day that is dirty, tattered, and is 4 sizes too big or small and hope against hope that it will all work out in the end because the bridal consultant that works on commission told me it would.

Another thing, the job of the bridal consultant isn't to show me every possibility for my wedding day. That is poppycock that you've obviously spouted so many times you have begun to believe it. The job is to not drive "potential" customers away. Let's face it. Until I make a purchase you have no idea of where you stand in my book. Bridal consultants have turned wedding dress shopping into a time to gouge unsuspecting brides.

Lastly, Get bent.

Guest
reply icon Replying to comment of Guest-258745

Go work at a bridal store first. Then we might listen .

Otherwise shut your mouth.

I dont tell you how to do your job. Because I probably dint know how.

Guest
reply icon Replying to comment of Guest-754508

Thanks...but no thanks. I wouldn't want to give up my job as a QA Architect.

FYI - that's a Quality Assurance Architect, Mimi. I'm sure you don't have the faintest idea what that is or what the general concept is, either.

Guest

I'm really sorry you had a bad experience there. And believe me....I am no fan at all of David's Bridal. I wanted to give you a perspective from a bridal consultant. I work at a boutique that's been in business for a very long time.

The first thing about the tour. At my store, we're instructed to give a tour of the place because not everyone knows what we have to offer. We want to give the ladies an opportunity to see everything the store has to offer, even if its not something they had even considered before hand. Although she shouldn't have spent that much time doing that as she should have spent more time with you trying to find you your perfect dress.

David's Bridal is usually a little better about dress sizes than some of the other boutiques. I do completely understand the frustration with that, as I have a large chest and it makes trying on dresses difficult. As bridal consultants, we try our best to find you dresses, even sample sizes, that will fit your shape beautifully. As a customer, if you're unable to get a dress completely on, you have to be able to imagine the dress in your size and fitting you perfectly. Dresses in every size are not always possible unfortunately. :(

About the dresses you had printed out, she should have been more honest with you about their stock. What she may have been doing was pulling you a dress that was very similar to what you originally wanted so that you can see the fit of the dress on your body. Then you might be able to determine if it's the right one for you.

Also, when it comes to the dresses you picked out, it's wonderful when you know what you want. What I find is that 80% of the brides I work with wind up picking something that was totally different from what they imagined but they find they look and feel fabulous in it! Be open to the suggestions of the consultant as they can help you find something you may not have imagined.

They can order any dress in your size and the thing about alterations is that 90% of brides need to get some sort of alterations. It's just part of dress shopping. They want it to fit you magnificantly! Often times, that means you need alterations. So try not to look at it as peddling alterations but rather giving you all the options so you can take them into consideration.

One last thing, the job of the bridal consultant is to show you every possibility for your wedding day. They're not trying to push cheap things on you, merely giving you ideas that you can take home with you. I personally would love to see how something looks, and then go home and try to find something cheaper! You usually can, especially on Etsy or something.

Anyway, I just wanted to give you some possible explanations as to her behavior. Again, I'm not a fan at all of David's Bridal. Shopping for wedding dresses is COMPLETELY, 100% DIFFERENT than shopping for any other dress. Just keep that in mind as you shop for your perfect dress!!

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GTSPICE H
map-marker Portsmouth, New Hampshire

Can't fufill the order

I am a bridesmaid in my brother's wedding, well maybe because as of right now the dress is discontinued. I understand that the dress is discontinued but what I don't understand is why didn't anyone (such as the salesperson Lori from the Manchester, CT store where it was ordered) proactively follow up to advise that ALL bridesmaids need to order their dress ASAP as not only is the dress being discontinued but so is the color Ruby. The wedding isn't until 12/9/11 but now I have no dress and may not be part of my brother's wedding. I am his only sibling and find it a bit ridiculous that I'm ordering the dress 5 months prior to the wedding and not only did the sales rep drop the ball in that she failed to properly notify the bride of the dress availability but no one at David's bridal has even offered a simple apology! Their recommendation that I should just wear another dress is not only absurd but disheartening and makes for poor customer service. In addition the manager Carline at the Flatbush ave, Brooklyn, NY store needs to be re-trained in proper customer service etiquette. That is unless David's bridal really doesn't care about customer retention and/or referral then her attitude fits the mold. With the exception of Susan, the sales manager at the Massapequa, NY store and Karen at the Manchester, CT store, I find your sales associates to be condescending and unprofessional. They act as if I'm coming into the store on December 1, 2011 demanding a dress for a wedding 8 days away. Such is not the case as you can clearly see by the order. I am truly upset especially since it seems that the other bridesmaid dresses (the last being ordered early July as per Susan) won't be ready until sometime in October. I was told that their order was placed with the vendor as a last order but what would be the big deal about adding another dress for the same order. I think that would make better sense and for better customer service than to have me buy the fabric and try to have the dress re-created. I find the option of picking another dress style to be ridiculous considering everyone else has the same style and not to mention the fact that the bride, the most important person in this scenario, does not want another color or style.
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1 comment
Guest

Wow I live in Milwaukee,WI and I have the exact same problem they really SUCK I would never recommend anyone to them I have had to deal with them 3 times in the last year and can honestly say every experience was horrible.

awakenone
map-marker Valley Village, California

DO NOT BUY Davids Bridal Online - Cheap but Unreliable

David's Bridal online store has poor unethical business practice. Two months ago, I ordered two bridesmaid dresses ($80/each).

They emailed saying the order was cancelled UPON MY REQUEST. I later got it in writing (through their "helpful" online chat box) that DB had cancelled the order b/c they were out of stock. Fine, I'll give them chance #2. I returned the other dress and purchased 5 bridesmsaid dresses ($90/each).

They emailed me they are out of stock on one of the dresses. I went on their online to chat to complain. Poor customer service. When I complained by email, they forwarded their "policy" stating that they don't promise the items they post online are available in stock.

That there would be days in between when they could confirm whether the items are available, especially for sale items. They said I have to call them to ask for the refund for that dress. WTF! They can take my money from my credit card, but they can't refund it to me.

I am so frustrated and feel deflated. They have taken the fun out of shopping for dresses. I feel bad for my bridesmaids. Do not buy from David's Bridal.

Try to purchase your dresses on Macy's, Nordstroms, or JCrew.

Unless you care about getting this season's hottest dresses, the latter stores can have sales from 35%-75% off. Good luck brides!

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Jessie G Wlb

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Verified Reviewer
| map-marker Jacksonville, Florida

Bad Davids Bridal Services and business

Bad Davids Bridal Services and business

I went to davids Bridal for my wedding dress at first it started out ok butsoon there after well it has been a nightmare I went in to be aproached by Kisha one of the Davids Bridal sales people. Kisha was pretty nice. she helped me try on dresses and it was good till the day of alterations it was horrable i waited around and hour then I stood up for about fourtifive minutes while this lady pinned up my dress then wam she was like here you need to sign these papers all at once I looked over the paper and seen it said two hundred thirtysix dollars for the alterations I was like what is this she is like your cost for alterations I told her oh no I do not have the money for this with me and why is it so much when i wasn't even aware it cost for alterations because I paid so much for the dress i figured alterations were free butyeah right that wasn't the fact at all well i told her could you just do the neck line and around the chest area I will pay for that the length doesn't matter i have done this before so I know how to walk in a dress that touches the floor she was like no i need to hem the dress so you don't trip well i said forget it and she was very rude at this point well we can not leave the pins in the dress if you do not pay for it now we have to take all the pins out at that point she had one of the other sales people over at my dress ripping the pins out of my dress as she helped him kisha had me paying for the bag they put my dress it then she says all sales final once you sign the receipt its yours it was the worst thing ever I thought to myself does this get any worse well it could I have an unaltered dress and I have till august to find someone to alter it Well it does get worse i went to my facebook andto my surprise Davids Bridal has a page on facebook god help us all well if i had only looked up Davids bridal before I went and bought a dress from them well I would have learned about all the trouble that store has Lots and Lots of complaints it makes me sad to think how many woman are not pleased at all with Davids Bridal and it makes me sick that that get away with the things they do and how they treat some people that come into their stores all over the world women lets stand up for our rights show them they can not do this kind of stuff to us I have made it a goal to get the word out there and I will no matter what I have to do I live in florida and I went to the regancy Davids Bridal In Jacksonville Florida but there are many more Davids Bridals you can read up on if you have a facebook go look them up or they have a site just for davids Bridal complaints its unreal beware of Davids Bridal thank you for lReading hope you get some insite before you go to Davids Bridal and spend your money

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9 comments
Guest

mind.blown.

not ONE SINGLE PERIOD USED IN THAT ENTIRE RANT. or even a *** comma!

you, sweetheart, win the award for longest *** run on sentence ever. if your typing "style" is any indication of your personal speech patterns, i can certainly see why no one working there wanted to be understanding, or help you out.

Guest
reply icon Replying to comment of Guest-1174314

Seriously the only thing you can say to her is that she didn't use a period LOL. I never went into David's Bridal and never will I heard to many horror stories.

That's a lot of money to pay for alterations. When you buy the Wedding Dress there or any bridal store they shouldn't charge you for the bag the dress goes in that should be free.

Kali T Jgn
reply icon Replying to comment of Guest-1174314

RUDE

Guest

Why would anyone think alterations are free?? David's Bridal dresses are already considered on the cheap side, if you throw in free alterations that's basically asking for free labor.

Guest

Omg. Really...

these dresses are very inexpensive compared to other stores. Secondly ALL ALTERATIINS AT ALL STORES MUST BE PAID FOR. On average they run 200 to 300 dollars.

If you had read articles in bridal magazines or had a bridal planning book and read it you wouldnt have been ignorant to the industry. Certainly not the fault of alterations that you didnt bother to find out protocal and standards.

Guest
reply icon Replying to comment of Guest-754501

how rude of mimi........she must work for David's

Guest
reply icon Replying to comment of Guest-910461

I do not work for or have never worked for David's Bridal. What Mimi says is true though. Nothing is ever free.

Guest
reply icon Replying to comment of Guest-910461

You must be ignorant as well. ALTERATIONS ARE NEVER PART OF THE PRICE for wedding gowns. Alteration = labor

Why would someone do labor for free?

Guest
reply icon Replying to comment of Guest-910461

You must live in a cave to think alterations are free.

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sharpsmythe
map-marker Winona, Minnesota

Hate that place

Where do I start? First of all, the one bridesmaid ordered her dress weeks before the others but hers has yet to arrive. For another-- The dress was only $160.00 and they charged $155 for alterations--WTF--that's a whole other dress (did they not measure correctly during the first fitting????!!!!) And now is the final straw--I am getting bombarded with magazines and phone call solicitations from other vendors to "help me with my wedding needs" I don't want their help--I want them to STOP calling me!!!!!!! I am going to start listing David's Bridal's Phone number on all my junk stuff so they can get the junk calls. Hate them.
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4 comments
Guest

We really hate calling and pestering customers, but our managers force us to do it :( this week I was forced to play "catch-up" with a list of customers we haven't contacted in a while and had to have the awkward conversation NOT ONCE but SEVERAL times of either the fiance or bride-to-be DYING!!! so sad, it's not fun to call people and remind them of *** like that. i hate this job so much.

Guest

Let me also follow up by saying they told one of my bridesmaids they were going to put her dress on the rack for sale if she didn't come and get it within 14 days. Excuse me--she paid for the dress and had an appointment with alterations!

Their story--"oh we don't communicate with the alterations dept so we weren't aware of that." Really? HATE THAT PLACE.

Guest

You consented to be contacted by vendors when you filled out the registration form. There was a box at the bottom to check if you wanted to opt out. =P

Guest

The same this happened to me! $158 for the dress, $155 for the alterations. Sooooo never doing business there again!

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MoreFliesWithHoney R
map-marker Boca Raton, Florida

Horrible

Last month I was reluctantly dragged into a David's Bridal store in Sunrise, FL - by my sister (who was visiting from out of town). I am getting married in November and this was the ONLY time that she could go with me to be with me to experience finding the "one". We also brought my 16 year old daughter along. I did not make an appointment as they state that walk ins are welcome. I arrived at the store, which was somewhat busy but not packed. Upon entering no one asked us how they could help us - so I just began looking around myself. My sister found someone who told her that we needed to register at the front & an associate would assist me from there. While sitting to register the sales associate assigned to me stopped at the desk to complain that she just took a walk in before & stormed off! This is while I am still filling out my registration. Ok? Take that up with your manager AFTER the consumer leaves wtf! Once the paperwork was completed we took her to a dress I saw and liked when I first entered. I was promptly told that dress was not my size and they did not have any in my size. My sister asked her "Welllll do you think you can find some dresses similar to this IN her size?" to which she responded "Her sizes are located in these rows" and once again stormed off and disappeared for about 25 minutes. During this time we decided that each one of us would pull a dress that we liked so we could try on. These dresses are not lightweight - they are ALL very heavy! There are 2 sides in the salon to try dresses on faced back to back of each other. We gently placed the dresses over some chairs because we had NO clue where the sales associate was. Finally she decided to pop back up only to huff under her breath that this was NOT her area. How would I know where your area is if you are nowhere to be found?!?! She grabbed the dresses and stomped over to the other side of the salon where she began slamming the dresses on to the hanging area to hold them - however since she was clearly so irritated that she actually had to work today, she began dropping dresses on the floor in her haste. She then stepped on the dresses while trying to pick them up!!!! It was at this point I told my sister and my daughter that this was really not the experience I was trying to have and to avoid anymore negativity I suggested we just leave. I think the sales associate might have actually smiled at that point.

After walking out of the store - my sister was in tears due to this being the ONLY time we would have to get this done, came to beg me to return. Apparently as I walked out a manager was alerted & she and another associate came outside to calm me down & I did reluctantly return inside. Although they were very nice and helpful to me I already had a bad taste in my mouth & knew I absolutely would not purchase a dress from them. If they could possibly hire staff that actually enjoys helping future brides during one of the most memorable occasions of her life then maybe there would not be so many bad customer service reviews. Maybe they should watch a few "Say Yes to the Dress" episodes to get a clue ;)

I actually ended up finding the perfect dress online - thank you internet!

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2 comments
Guest

You cannot compare the associates on "Say Yes To the Dress" to the sales assoc. in Davids Bridal.

You are paying a couple hundred dollars for a dress at Davids instead of several THOUSAND dollars at Klinefeld's. Obviously there is a pay difference for the assoc.

I have been to several different David's bridal and the only bad experience I have had was from the other loud, obnoxious, horrible other customers that wanted to pretend they were DIVAs and that the world OWED them. Get over yourself.

Guest

WOw this is so similar to my experience, they really need to shut these stores down if they can't hire decent people and when we stormed out, no one cared-they seemed..relieved..here's my story from Fort Collins Colorado store...

SERIOUSLY LADIES DO NOT ENTER THIS STORE UNLESS YOU WANT TO BE TREATED HORRIBLY!!!!! If I could give negative stars I would.

I am married and had wonderful experiences in every bridal store (from extremely high end to lower end) I had been to in the past. I was so excited when my sister got engaged and came into town wanting to look for some dresses. We didn't want to drive too far so we went here for the location and also she didn't have thousands to spend either. I had never been there before but heard things over the yrs about the atrocious sales pple.

but we decided to give it a try. BAD MOVE! We went on a Tuesday morning, it was crickets in there and no we didn't make an appt. From the moment we came in the door, no one even noticed us for like 10 minutes.

So we walked around in the show room before this snooty little college girl comes up, can I help you??? I was like yeah my sister is looking for a wedding dress. She sighs heavily and says well normally thats by appt only but we are "pretty free" today so go ahead a look around. Didn't even ask what we were looking for or tell us their many "RULES" that we were so uncouth not to know.

SO never being there we started in the back, my sister has some health issues and is extremely skinny and little did we know we were looking in the bigger girl section. So we went along on our way and than the same snooty *** girl comes over, um yeah you are looking in a section that is too big for her (as she snears at my sister like she is too skinny), you might want to look in this section way over here and points us there, not shows us. Mind you THERE WAS NO ONE else in the store. THAN we managed to find some OK ones in the overcrowded racks that she was interested to try and I found one that I wanted to see the bottom on and I lifted it off the rack to see the bottom and realized it was UGLY so I put it back right in the exact same place and tucked it in.

Another HORRID saleswoman if you want to call her that comes stomping over ," DO YOU WANT TO SEE A CATALOG???" I was like no we'd like to look on the racks?! WHy the *** would we come to a store to look at your catalog when we want to look at many styles!????? Than she goes in the most obnoxious sarcastic voice, " WELL WE DON'T LET PPLE JUST TAKE OUR DRESSES OFF THE RACK LIKE THAT!" I was like um I took it out to look at the bottom and put it right back!? She goes ughhhhh well that's what we have catalogs for.

I was SOOOOOOOO ENRAGED by her behavior it took everything I had not to go off on her and talk to the highest manager they had but instead I said I AM married and have been to dozens of bridal stores and have NEVER heard of a rule like that. SO she goes sooo you do want a catalog, I looked her in the eye and said NOoooo, we will just barely touch the dresses and be sure not to lift them at all, so she leaves. My sister felt horrible at the way we were treated and she said LETS GET THE *** OUT OF HERE and I agreed. We stormed out of there.

This was the FIRST time she EVER went dress shopping mind you and they RUINED the experience for her that day and I will tell everyone I know, and I mean everyone to NEVER SHOP THERE. They treat you like you don't matter, like you aren't allowed to do anything except "look" at the dresses but never bother to help you from the beginning. This store is uglier than sin, in a strip mall with young, rude, snotty sales clerks. Thank God we didn't stay and buy something to support this horrendous place.

You guys just lost hundreds of sales ladies, you should be ashamed of yourselves!!!!! DO NOT SHOP HERE, YOU WILL BE DISAPPOINTED!!!!!!!!!!

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