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1.7 Based on 132 reviews
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  • Customers like
    • Dress 7
    • Colors 4
    • Leaving that place for good 4
  • Customers don't like
    • Poor customer service 15
    • Incompetent staff 9
    • Return policy 6
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This place is horrible. We made an appointment and we waited an hour before they helped us out. They ended up getting it wrong and putting down that only bridesmaids were trying on dresses so we had to wait extra long. I do not suggest going here. Ever.

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This was the worst experience anyone could possibly have! My daughter made her appointment online and called a few days before to confirm and was told she could not be helped due to the fact that the sylist she was scheduled with was no longer employed. We complained and were told to come in anyway. We did and please understand it is a 3 hour drive for us. we arrived and were basically ignored and when we were finally helped we were told we had... Read more

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*** David's bridal most of there *** is ugly af anyways. Every last one of them *** are rude af just bc that's the career you choose doesn't mean you have to make everyone's else's day *** up

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I'm done with this *** hole! They've made my wedding stressful!!! The ONLY aspect of my wedding that hasn't been easy or gone my way is working with David's Bridal! They've screwed up all 7 of my bridesmaid's orders, but the one that takes the cake is the order one of my bridesmaid's ordered in a Virginia store that was sent to a Brooklyn store I've never stepped foot into! Then customer service there was giving her attitude and said SHE would... Read more

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They suck! I did a layaway and since i found the dress taht i want i cancel my layaway with them. So i was supposed to get my money back. Its been 6 months until now i havent got it. Ive been calling them and even went to the store. They keep telling me corporate have to send me check. This is not right!

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David's bridal customer service is terrible in PA and all over. We will never buy there again.

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You would think dress shopping & & picking bridesmaids dresses would be the least stressful thing in planning a wedding, but I have NEVER been more irritated with shopping, as I have with your company ! I felt like shopping at your store would be the best thing for everyone's budget, but you truly get what you pay for ! The location i visited is so unorganized, && seems like no one is on the same accord ! l was highly upset because ALL of my... Read more

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They totally suck! Don't bother having your bridesmaids go in to be fitted for a dress! They will tell them two sizes larger than they need!! Order the dress which of course is all sales final! Have them come in for alterations and charge you another 125.00 for that!! So they get twice as much for each dress!

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Davids bridal is really the worst. They steal and sell your information to the advertisement companies. I got my wedding dress 1 year ago from David's bridal in Eugene, Oregon. A couple of weeks ago they called me and told me that every year they randomly select some brides that purchased from David's bridal. They told me that I won 90 minutes facial massage. I thought it's cool that I won a gift and I thought after a long time working hard I... Read more

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I just had to write as I am at my wits end right now with customer service for David's Bridal online orders. I just had to place the 3rd order for my shoes and felt like I was treated horribly by the person on the phone. My first pair of shoes arrived and they were completely the wrong color, I ordered Lapis and they cam in a lilac/lavender color. I brought them to the store and was told I had to handle this online since that is where I... Read more

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