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I am my best friends maid of honor and she bought her dress at David's. She needed a size they didn't have in store so they ordered it.

She called and made an appointment to come pick it up and try it on. When she went to try it on it was terribly wrinkled. She was very disappointed and didn't feel like a bride or have that magical feeling while trying on your wedding dress. We couldn't really see how it fit and looked because of all the wrinkles from being shipped.

We asked why it wasn't steamed before we came in to pick it up and they told us it cost extra money to steam it! After spending $900 plus you would think they would include that. The lady told us it would be a extra $20 dollars. We were annoyed that we even had to pay extra for something that SHOULD BE included.

When we went to check out the lady told us that it was actually $40 to get it steamed. The bride only had $20 cash so she had to go get her card and the lady was very rude about it.

In the end we were Definitly NOT pleased. The other staff was also very unprofessional, it was a slow day and they were trying on wedding dresses instead of working.

Location: Lynnwood, Washington

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