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I bought a beautiful vera *** dress which was long. I asked if they can make it shorter and they said they can.

at the day of the alterations they pinned it up in a very ugly way and when i asked if it will end up looking like that the lady assured me that it wont and that she pinned it this way just to know how much need to be shortened. when i came back to try the dress on it looked hideous and lost its pattern and looked the same as it looked when it was pinned up. I asked them to put everything back down as it was. they asked me to come back and to buy high heels so I did.

when i came back to pick the dress i asked for a partial refund cause the work was hideous and they lied saying it will look the same and the dress won't lose it's pattern and design. I was treated rudely from the manager and she refused to listen or refund me. she even claimed that the work was done twice and that once i ask for alteration i have to expect that dress will look different. i mentioned that this was not what i was told she ignored my complaint.

On top of that she put a box of shoes in a bag for me to shup me up without charging me for the shoes. disgusting way of treating a customer. I ended up leaving the shoes because i did not pay for it.

They ruined a moment which was suppose to be pleasant for a bride. I will never recommend this branch to anyone at all.

Monetary Loss: $150.

Location: Rego Park, New York

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