Davids Bridal Complaints and Reviews

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  • Customers like
    • Dress4
    • Leaving that place for good3
    • Colors3
  • Customers don't like
    • Poor customer service14
    • Incompetent staff9
    • Customer service5

  • 17 hours ago
  • Weddings
  • Albany, New York
  • Wedding Dress And Bridesmaids Dresses
  • 9

I bought a beautiful dress from David’s Bridal, at a very reasonable price. That being said, I was disappointed in the service and organization that my bridesmaids and I encountered at a variety of locations. David’s Bridal seems to have a system in which they take bridesmaids information so that they can return to a store and easily try on or order a dress. However, I found that I had to give... Read more

Was this review helpful? 0 0

I had changed my bridesmaids dresses I asked the consultant if she changed it in the system she assured me she had. Long story short on 4 different cases the consultant never changed the dresses. All they could say was I apologize but you're adding to my stress. Do more listening to your brides instead of trying to make a sale. Add comment

  • 2 days ago
  • Weddings
  • Bismarck, North Dakota
  • 5

They were so pushy about picking my dress that day. We were just looking and found one we'd like but weren't planning to buy that day. Also, I wasn't sure on the size as it felt to tight but they manager insisted that it had to be tight and she also told us we could change the straps from halter to a tank top style. Plus they said we needed to order it right away as the wedding was 9months away... Read more

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  • Jul 24
  • Weddings
  • Bangor, Pennsylvania
  • 26
  • REVIEW RATING 4/5

I went into davids bridal 3 times. First tried on my dress. Second to show the dress to my family and friends as well as buy the dress. The third time i came in was to buy my tummy tucker. Each time no one took my sale seriously. You have to be the dumbest group of women and *** i have ever met! Your selling 1000$+ dresses and clearly I'm not the only one to have such a HORRIBLE experiance! This... Read more

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  • Jul 21
  • Weddings
  • Oklahoma City, Oklahoma
  • Bridesmaid Dress
  • 26
  • REVIEW RATING 4/5

I went as a bridesmaid, picked out a dress I wanted, but I needed custom color and size so I ordered it and paid at that time for the dress to be delivered to the store. Also set up a fitting in anticipation. Now, 2 months later, I've been told the dress was not ordered, the girl who took the order marked it as taken from in-house inventory even though she helped set up my fitting appointment for... Read more

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  • Jul 20
  • Employees and Ex-employees
  • Davids Bridal Work Experience
  • 38
  • REVIEW RATING 5/5

Well, first of all, I want to write a review for this company both as a recent bride AND as an employee (yes, although after reading the experiences most people have had in a DB store I am ashamed to admit it!). Me being a bride and an employee intertwine in the timeline of things so I will tell you my story and the wrongs I have been done by this company as an employee and consumer. To begin, I... Read more

Was this review helpful? 0 0

I ordered a dress on line. Davids Bridal sent a completely different dress in a totally wrong size. I have spent the better part of the week trying to contact them to return it. No on responds to emails, they don't answer the phone and even though I was able to generate a RMA number I never received the promised email with the address to return the dress. This company Is bogus !! Add comment

  • Jul 11
  • Footwear and Clothing
  • Fairfax, Virginia
  • Bridesmaid Dress
  • 1
  • 1
  • 40
  • REVIEW RATING 4/5

Ordered two dresses in the same style, same color. One of the dresses arrived in an entirely different color, different style AND 3 sizes too small! No problem you would think - just return it and get a refund. I followed their online instructions, got an RMA number, sent the dress back and ordered a new one. 7 weeks later I am STILL waiting for my refund. I have emailed and called by phone... Read more

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  • Jul 09
  • Weddings
  • Kernersville, North Carolina
  • Davids Bridal Alterations And Store Services
  • 25
  • REVIEW RATING 4/5

ALTERATION DEPARTMENT IS HORRIBLE. Found the dress i wanted but they only had a size 6 in stock, and the alterations department told me to keep it in a size 6 (keep in mind i am 5 foot 4 inches and weigh 110 lbs) and the dress was clearly too big. It would fall right off me if i wasnt holding it up. I pointed out that i needed to order a size 4 and the alterations lady argued about why i needed a... Read more

Was this review helpful? 1 0

The Kennesaw GA location has A lazy manager who avoids her work by acting busy when a customer walks through the door. Customer service is awful. It takes forever to process your order. Incompetent staff! Add comment

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