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  • Customers like
    • Dress 7
    • Leaving that place for good 4
    • Colors 3
  • Customers don't like
    • Poor customer service 15
    • Incompetent staff 9
    • Return policy 5

Im getting marry in 4 months, i tried two different wedding dresses boutique and was so dissapointed couldnt find anything i like... My friends recommend me davids bridal. I went there today called before and make an appoinment for 3 o clock. As soon as i walked in they greeted me and let me know Lucy would be helping me. I started looking around for dresses with my parents and mother in law,... Read more

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South Burlington, VT store. The most rude and unprofessional customer service I have ever dealt with. Service comes complete with snotty head bobs followed by being completely ignored for an hour. They were not busy, only one other customer in the store and they weren't sure if a dressing room was available for use. I would NOT recommend this place to anyone!! Add comment

I cancelled a dress through David's Bridal before I received the dress. I never received the dress because I cancelled it before it was delivered to me. I am still waiting for my refund. Each time I call them I am told another 10 to 14 days I need to wait even though I have never had the dress in my hands. I also have waited an average of 15 minutes each time I have called to speak to customer... Read more

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My daughter had an appointment yesterday at 4.00pm. She was running late called and they were fine.She got there at 5.00pm..We were face timimg, i live in N.C. Well 1st of all she wasn't even greeted,my daughter maid of honor.got the dresses brought them into the fitting room and helped my daughter get into her 1st dress. The consultant didnt even have the decency to tell my daughter give me time... Read more

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To Whom it May Concern: My matron of honor made us an appointment at David's in East Syracuse a few weeks ago. We walked in to a packed, non-organized environment. I filled out my paperwork and the associate Katrina did not acknowledge that I completed it. She didn't say a word for about 7 minutes. After we stood there not knowing what to do, My cousin said "OK, are we all set?" Katrina's... Read more

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Do not visit the David's Bridal on Elston Ave in Chicago Il. The store managers are incompetent and lie. I went to pick up my bridesmaid dress in December. I was given the wrong dress and had to drive back to the store to return it. When I returned it they blamed the mix-up on corporate. Two days later after I complained to customer service and the assistant manager calls and tells me the dress... Read more

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We had made an appointment and had Stephanie help us. She seemed nice at first quickly learned that she just wanted you to find the dress and did not like that the family helped. She would give you rude looks. Her bottom line was to sell the dress. I will not recommend unless you find a different consultant. This we suppose to be a happy time for all thanks for letting on that you were miserable. Add comment

Never again they won't exchange a wedding dress that they have in stock.. Nothing is wrong with the one we want to exchange tags are still on it and no alterations were done but they put it in a different bag themselves and said oh its not in the original bag.. After they checked it out the first time they said it smelt like smoke no one smokes in the house.. Second time took it in they said its... Read more

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DO NOT EVER OPEN AN ACCOUNT WITH DAVIDS BRIDAL I paid off my account and they enrolled me in a $15 per month promotion I never signed up for-in two months I had a $30 credit card bill I did not pay for this unauthorized promotion and so they charged me late fees within 3 months my bill went from $0 to $145 and they sent it to collections damaging my credit My credit score went from a 750 to 598... Read more

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2:00 appointment my a$$. Never saw a "consultant" until 2:45... Took some measurements then said she had to check somebody out. It is now after 3 and we are helping or bride try on her own dresses that WE found. They overbook and don't help move the group's along. They have some pretty dresses but not worth this wait. Add comment

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