Davids Bridal Complaints and Reviews

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  • Customers like
    • Leaving that place for good4
    • Dress4
    • Colors3
  • Customers don't like
    • Poor customer service15
    • Incompetent staff9
    • Customer service5

  • 1 day ago
  • Weddings
  • Fontana, California
  • 1

Very poor customer service, i bought a dress from their store since they dont have a stock they order it. I change my mind later, and told them that since the dress is not yet here, ai told them to cancel the order but they said it was a final sale, those fricken store very greedy, this is the first time i heard a store that you can't return you clothes that you order....i tell you people dont... Read more

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  • 2 days ago
  • Weddings
  • Philadelphia, Pennsylvania
  • Wedding Shop Alterations Service
  • 5

I purchased my daughter's wedding gown at David's Bridal. When we purchased the gown the sales staff told us when my daughter came in for her fitting if the dress was too big, due to weight loss they would order her a new gown in her size. Well we went in for the fitting on Sunday, August 23rd and long and behold the gown was three size bigger on her. The cost of the alterations was enormous. I... Read more

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  • Aug 19
  • Customer Service
  • Muskegon, Michigan
  • Credit Card Charge
  • 7
  • REVIEW RATING 4/5

Ordered a dress for my sons wedding which was the wrong color when arrived. Instructions stated I needed to obtain an RMA number to return, I have contacted and left messages pleading for assistance 5 times with customer service, have NEVER received a response, guess I keep a dress a don't like and forget about getting my 150.00 refunded , thanks for nothing David's Bridal. The bridesmaids... Read more

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  • Aug 16
  • Shopping
  • Madison, Wisconsin
  • Dresses For Weddings
  • 18
  • REVIEW RATING 3/5

My husband and I went into David's Bridal in Madison WI to get a mother of the groom dress. There was a salesperson at a podium near the door but he was on the phone. He never acknowledged us nor did he attempt to get us any help. We had to find the mothers' dresses on our own. We could hear others in the back of the store but no one came to offer any help. We looked at the dresses and they... Read more

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  • Aug 09
  • Weddings
  • Prom Dress
  • 46
  • REVIEW RATING 4/5

Picked up mother in laws dress. Everything went well until just after check out. She picked up her dress and turned to leave when the cashier came out from behind the desk and said to the next customer "I'm so sorry! That woman took half an hour." This was not the case, we were 10 minutes at the absolute most (just sorting out their over charges). This woman was the freaking manager!! My mother... Read more

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  • Aug 08
  • Weddings
  • Redmond, Washington
  • Bridesmaid Dress
  • 7
  • REVIEW RATING 4/5

I was fitted and paid $100 for a bridesmaid dress in April 2015, mind you wedding isn't until August 15,2015. My delivery date was today August 7th. They called said it wont be in till the 13th... Then over nighted the dress, wrong color. So after all the mess and the store is an hour drive Pensacola fl from my town, they offered my refund. So I drove another hour to try on same dress but longer,... Read more

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  • Aug 06
  • Weddings
  • Rossmoor, California
  • Bridesmaid Dress
  • 16
  • REVIEW RATING 4/5

They were terrible. I had chosen my dress online and came in with my bridal party to try them on. There was only one available there to see. They were BEAUTIFUL! I asked the consultant to measure and place the order for my girls and she informed me the dresses were not available. I informed her I just saw them online less than an hour before coming in. I was informed by a friend who used to... Read more

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  • Aug 05
  • Weddings
  • Atlanta, Georgia
  • Bridesmaid Dress
  • 35
  • REVIEW RATING 4/5

I purchased a bridesmaid dress and opted to use alterations (hem and adjustment to a strap) services at David's Bridal in Murfreesboro, TN. Well, when I arrived to retrieve the dress, the split (which is the reason I purchased it) appeared to be in the middle of the dress and it looked different from the initial try on as well as the image online. After speaking with the manager, basically,... Read more

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My wedding is next year went to davids bridal they had the worst attitude ever bad costumer service Add comment

David's Bridal is the worst experience I've had in the States. They are absolutely unethical when it comes to your personal information such as your phone number, email address and you wedding date. They alteration prices are ripoff as well. They don't tell you upfront how much it will cost, and than put you on a spot. Very frustrating!!! Stay away from this "service"! Add comment

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