Davids Bridal Complaints and Reviews

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Davids Bridal
Main address: 1001 Washington Street 19428 Conshohocken PA
877-923-bride, , customerservice@dbi.com
  • 344+8 mobile complaints
  • $95.3K claimed losses
  • $271 average
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  • 2 days ago
  • Weddings
  • Houston, Texas
  • Other Product
  • 1
  • 1
  • 24

Houston, TX1960 location- HORRIBLE CUSTOMER SERVICE! The girl at the welcome desk is absolutely awful. YELLED at me and my mother for asking someone to help us. Then proceeded to snicker an tell the other employees LOUDILY so we walked back over to her and she pointed at us and threw her finger in our faces screaming. The whole store was staring. Completely embarrassing! Do not recommend this... Read more

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  • 2 days ago
  • Weddings
  • Dress
  • 16

Davids bridal is the WORST place to ever shop for anything! I will never spend another dollar at that store. Not only are the associates rude your management team is as well. After 3 times of reordering my dress it STILL isn't right. Customer service isn't obviously your concern. How hard is it to put on a fake smile and assist your customers to the fullest no matter what the situation is... Read more

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  • Oct 17
  • Weddings
  • Garland, Texas
  • Rude Manager
  • 1
  • 1
  • 7

I almost bought a new designer dress at the Lenexa location until the manager came over to talk about alterations. She was incredibly rude and made some very hurtful and unnecessary comments about my body type (I am on the petite side). The girl that was working with me prior was awesome. Unfortunately I left in tears and I plan on getting my dress from somewhere else. Read more

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On 9-13-14 I purchased a homecoming dress for my daughter. The dress was supposed to be mailed to our house but I had to pick it up at the store. The dress my daughter tried on at the store was broken, so the rep ordered a new one, but the new dress was damaged too. My daughter could not wear the dress the whole evening, due to the clips broke. It was not made properly. Add comment

     

  • Oct 16
  • Weddings
  • South Portland, Maine
  • Wedding Dress Size
  • 2
  • 2
  • 113

I selected my dress & was sized for it in-store by one of David's associates. Under two weeks later, it arrived at the store as they had ordered it - 3 sizes too big. Their alterations specialist REFUSED to fit the ordered dress to me. The same model dress was taken off the racks (a too small size) & I was instructed to "make do" with that one due to timing (we still had weeks to go... Read more

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  • Oct 15
  • Weddings
  • Canton, Ohio
  • Bridesmaids Dresses
  • 63

I had seven bridesmaids and five of them ordered the dress in store, which never told us how long will it take to get the dresses. They got them as late as two weeks before the wedding. When the other two bridesmaids tried to order the dresses three weeks later than the other five, they were told the dress will not come in time. !!! Sales person suggested me that my two last bridesmaids order... Read more

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  • Oct 15
  • Weddings
  • Anchorage, Alaska
  • Wedding Dress Size
  • 69

I went in to Davids Bridal to try on wedding dresses, with no intention of buying. I wanted to go to multiple places to make sure I made the right choice. I found a Melissa Sweet dress that I loved. The consultant told me that I had to order right away or it wouldn't be in in time for my wedding. She pressured me and pushed and pushed so I ordered it. She didn't even give me an ETA. When my... Read more

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  • Oct 10
  • Weddings
  • Rude Consultant
  • 76

so i went in the other day with a friend of mine to look at dresses with her. I am a bride-to-be myself so i have a pretty good idea of the nickname davids bridal has earned its self. my friends consultant not only was rude to me after i tried to share my personal knowledge on wedding dresses (al backed by research), but she was not the welcoming consultant i would have expected her to be... she... Read more

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  • Oct 09
  • Weddings
  • Poor Customer Treatment
  • 45

David's Bridal is the worst company anyone can possibly deal with. My Bride to be and I have had to deal with this company regarding several issues. Not only are they rude and have a no care attitude, put you on hold for 30 minutes or better then have to explain the same problem to 5 different people then hang up on you, cancel your order without notifying you, sell you things they don't have in... Read more

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