Davids Bridal Complaints and Reviews

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Davids Bridal
Main address: 1001 Washington Street 19428 Conshohocken PA
877-923-bride, , customerservice@dbi.com
  • 319+5 mobile complaints
  • $87.8K claimed losses
  • $271 average
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  • 1 day ago
  • Weddings
  • Kenner, Louisiana
  • Horrible Customer Service
  • 20

Horrible customer service, I walked out in tears after being threatened by a salesmen that he was going to call the police on me if I did not wait outside in the heat for my wedding dress to be brought out from their alterations dept. bc I refused to pay $370 for alterations on a dress that I paid $950 for. They never told me the alterations could run that high or that they needed to be paid in... Read more

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  • 2 days ago
  • Ceremonies and Events
  • Buffalo, New York
  • 11

Every time I have gone into David’s Bridal, Amherst, NY Location just to browse, my experience has been very uncomfortable. I had to chase down and employee just to ask a question, and had to navigate my way through the fitting room and find my own room with no one to help me. For this recent occasion I am the sister of the bride who is having a non-traditional wedding with no bridal party. The... Read more

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  • Aug 24
  • Weddings
  • Calgary, Alberta
  • Appointment Booking
  • 23

Turned up for my appointment to discover I had been double booked with another lady. The salesperson was trying to split her time between myself and another lady. My friends had to help me find and zip up dresses.found one dress style I loved on top but not on bottom and asked was there any others in the store similar to that one was told no. Upon leaving I seen two right at the front door very... Read more

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  • Aug 21
  • Weddings
  • Bridesmaids Dresses
  • 26

I have been dealing with David's Bridal for several months regarding my bridesmaids dresses and shoes. It has been a disaster dealing with this company as a whole because all of my bridesmaids dresses had to be custom ordered and every single dress that came in was sized completely wrong. The ladies even tried a sample dress on in their size in the store to ensure they had the correct size and... Read more

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  • Aug 12
  • Weddings
  • Rude Employee
  • 65

I walked in to the Davids Bridal in Montgomery,All on 08/09/14 to simply browse to see if it would be worth my time to make an appointment. Upon walking in an older gentleman greeted me and so rudely informed that "It does not cost anything to look" but if I wanted to try anything on I would have to fill out paperwork and so on. First of all "it doesn't cost to browse" totally rubbed me the wrong... Read more

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  • Aug 12
  • Weddings
  • Flower Girl Dress
  • 46

Took granddaughter in for flower girl dress. Wedding two months out. Size 8 in stock fit but Davids staff suggested a size 12 in case "she grew". It could always be altered. Dress arrived. HUGE. Made appointment at Davids for alteration. Alteration lady said this dress is HUGE and could never be altered and look good. Got the size 8 which was still on the rack and it fit fine with few... Read more

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  • Aug 08
  • Weddings
  • Wedding Dress Alterations
  • 1
  • 50

Bought a dress and paid in full for it prior to alterations. Alterations cut off too much length. Wedding is in one week. I want new dress. Getting runaround at the Rockford store Read more

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  • Aug 08
  • Weddings
  • Mesquite, Texas
  • Wrong Size Dresses
  • 1
  • 60

I found a mother of the bride dress at David's Bridal but needed it in a different color. The dresses run small but found one that would fit. When I ordered the dress in the correct color the size that came in was larger than the one I tried on. They told me it would be $69.00 to alter this dress which should have fit. They would not work with me. The manger said she spoke with corporate and they... Read more

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  • Aug 06
  • Weddings
  • Dress Purchase
  • 1
  • 54

I had an appointment Saturday at David's Bridal. They were nice at the beginning but then I told them I'm getting married in 6 days and jus shopping for myself. I told them my size and the lady didn't listen. I am a plus size lady. The First lady that tried to help gave me dresses not even close to my size. I am a 22 she selected size 16 size 18. I thought I must have gain weight. Then when the... Read more

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  • Aug 05
  • Weddings
  • Roseville, California
  • Lost Wedding Dresses Order
  • 73

My experience with David’s Bridal was very upsetting. I scheduled an appointment to have my 7 bridesmaids measured and pick out a dress. They were all measured and we picked a dress they all liked. The employee took all my information down. In the next couple weeks my bridesmaids began to call to order the dress that was picked out and 3 of them ordered it. Then when another bridesmaid called... Read more

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