Davids Bridal Complaints and Reviews

1.7
  • Dress1 votes
  • Leaving that place for good1 votes
  • Poor Customer Service5 votes
  • Incompetent staff4 votes
  • Wrong size3 votes
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  • 10 hours ago
  • Other
  • Brookfield, Wisconsin
  • 7

I'd rate a zero but I couldn't. customer service is horrible the only time they were happy was when I was returning the shawl they ordered for me. Don't try calling them because they will tell you to hold on for a min and hang up on you. I called them three times in one day got hung up on every time. they don't call or email when your product comes in. I will not come back to any of their... Read more

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  • Feb 25
  • Footwear and Clothing
  • Woodbridge, New Jersey
  • Prom Dress
  • 31
  • REVIEW RATING 3/5

I called Davids Bridal and asked if they had prom dresses in stock at their store in New Jersey. I made an appointment and took my daughter in. When I walked in no-one approached us and I had to walk around the store and find the person I spoke to on the phone. This trip was one hour from my house. When she finally decided to help us, she showed us to the dresses and pointed to 3 dresses she had... Read more

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  • Feb 24
  • Weddings
  • Honolulu, Hawaii
  • Wedding Dress
  • 15
  • REVIEW RATING 3/5

When I went and visited the David's Bridal in Pearl City Hawaii, I was treated very rudely. My stylist was Natasha. At the beginning I thought it was going to be a wonderful experience. But boy was I wrong. When I first told her what I wanted she not only pulled everything but it, she also pulled way out of my price range. Then after about 4 dresses, she was like, is this the one? When it clearly... Read more

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  • Feb 22
  • Weddings
  • Brantford, Ontario
  • Bridesmaid Dress
  • 22
  • REVIEW RATING 4/5

Well I WAS to be in a wedding but David's bridal decided to sell my bridesmaid dress with a week and a half of getting it in. How unprofessional is that! I was only notified by the bride on the 5th and 12 days later it's sold. I live out of town and work 5 days a week and I'm to drop everything that first week to pick it up? Absolutely the worst bridal store there is! Not only this, but... Read more

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I have been running into many error's with this bridsl company. Five people in my wedding party have been shipped the wrong dress and the wrong size. I have called cooperate and left messages and never received a phone call back. The manager onsite did nothing to compensate me or my bridal party for there more than once mistake. Add comment

Can't imagine going As mother Of The groom to look for a dress only to be given the same Dress as the bridesmaids...seriously...I don't know how they stay in business with all of these unresolved complaints Add comment

  • Feb 08
  • Footwear and Clothing
  • Charlottesville, Virginia
  • Prom Dress
  • 65
  • REVIEW RATING 3/5

I was looking for a Prom Dress and decided to go to David's Bridal (although I had heard mixed reviews of the store none of which fully described how terrible it really is) and was greeted at the door by no one. The appointment wait was two hours because total focus was on the brides. When I did see someone that worked there they acted as if I were an inconvenience to them. Very disappointed in... Read more

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  • Feb 07
  • Footwear and Clothing
  • Springfield, Ohio
  • Employees
  • 21
  • REVIEW RATING 3/5

7 employees were standing around ... Not helping any customers.. Yet they were too busy to help anyone try dresses on, and would not let me or anyone else try to put one on, let alone take any off the shelf. I will not return to this store (the mansfield location) or any other of these stores. My business and bridesmaids business along with the groom and groomsmen (for mens wearhouse) will be... Read more

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  • Jan 30
  • Footwear and Clothing
  • Circle Pines, Minnesota
  • Bridesmaid Dress
  • 56
  • REVIEW RATING 4/5

I made my appointment for my bridal party to try on dresses at Davids Bridal in Asheville, NC. I made the appointment online about a week and a half prior and took the time to create an account and a wishlist with dresses that we all liked. When I arrived for the appointment with bridesmaids in tow, it was like we were a burden. The person assigned to help us, Tonya, had NOTHING prepared in... Read more

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  • Jan 29
  • Footwear and Clothing
  • Altoona, Pennsylvania
  • Dress
  • 41
  • REVIEW RATING 4/5

My bridesmaids and my mom went to this store to get their dresses. They did not help us at either time. The staff is solely focused on brides, which is I'm sure because the commission is higher. But they treated my mom as if she didn't exist. She made an appointment even to ensure she wouldn't be overstepping, and they weren't even busy when we arrived. However, it took them 10 minutes to get her... Read more

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