Davids Bridal Complaints and Reviews

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Davids Bridal
Main address: 1001 Washington Street 19428 Conshohocken PA
877-923-bride, , customerservice@dbi.com
  • 329+6 mobile complaints
  • $91.2K claimed losses
  • $272 average
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Horrible customer service. Very rude. ADina the associate who helped me told me to go to a different store. Add comment

Terrible customer service, paid for alterations that were not done properly. Buttons to dress were not fastened securely. Bride was treated horribly. Add comment

     

  • Sep 17
  • Weddings
  • Little Rock, Arkansas
  • Bridesmaid Dress
  • 2
  • 2
  • 58

My daughter is a bridesmaid for my future daughter-in-law. We ordered the bridesmaid dress in May and were assured it would arrive in late July before my daughter returned to college so it would be tried on. It didn't arrives until mid August. I had to pay to ship it to my daughter at college to make sure it fit. Even though the David's Bridal consultant fitted the dress, when my daughter... Read more

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  • Sep 16
  • Weddings
  • Dress Exchange
  • 25

This store gives you ZERO courtesy, in every sense of the word. They don't let you alter your order, they won't ship between stores, they won't let you exchange your dress WITH THE RECEIPT in another David's Bridal. This store is not worth working with. I will definitely refrain from ever giving my business to them again. The bride was dumb in not asking our sizes before ordering the dresses,... Read more

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  • Sep 15
  • Weddings
  • Greensboro, North Carolina
  • Alterations Service
  • 46

My daughter picked out her perfect wedding dress and all attendants were very helpful. Problem was the dress only came in size 2 the smallest and my daughter need size 0. She was told the dress could be made into a size 0. Many trips later and many wrongs by alterations we are wanting to give back the dress that alterations ruined and ask for a new size 2 to take elsewhere for alterations!!!! Has... Read more

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  • Sep 12
  • Weddings
  • Columbus, Ohio
  • Impolite Staff
  • 42

Used David's Bridal for 2nd marriage. The initial interaction was great, they help you out have you "ring a bell" when you find the dress. Pick up: Staff was not accomidating. Weird that I wanted to try it on when I picked it up. It was a wrinkly mess and looked out of a box. I asked about getting it steamed and told I needed to go home call and bring it back. What?!?! Ended up at the dry... Read more

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  • Sep 12
  • Weddings
  • Deptford Township, New Jersey
  • Wedding Dress Delivery
  • 40

My daughter was in Florida for her fiance's internship. We selected a dress at David's in Orlando and they said they could ship it to New Jersey where we live and where she will be getting married in May. OH MY GOSH, I wish you could see the box the $1300 dress came in. I would not ship towels in that flimsy of a box. The box looked like it had been run over by the UPS truck. To make matters... Read more

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  • Sep 08
  • Weddings
  • Madison, Wisconsin
  • Wedding Dress Alterations
  • 23

When I was in search of a wedding dress the consultant I had was pushy and acted like she just wanted to get it over with. When getting my alterations done I picked up my dress brought it home and they had broken a clasp and put two decent size holes on my dress I will never go back there and will tell my experience to any one who is going there. When bridesmaid dress shopping the same thing... Read more

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  • Sep 06
  • Weddings
  • St. Louis, Missouri
  • Rude Employee
  • 32

Went to the one in off of Watson rd St Louis Missouri The employee Put my daughter in a room, went and picked out dresses and left. We had to go find the employee to get help. She even told my daughter that one of the dresses she was trying on was not one of her favorites. Should have never said that, not her place. the place was worse than shopping at Walmart. I wanted to talk to the manager,... Read more

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  • Sep 04
  • Weddings
  • Washington, District Of Columbia
  • Wedding Dress
  • 1
  • 1
  • 85

As a first time bride, who would not be super excited about their wedding - let alone her wedding dress and the experience of buying & dealing with a big corporate such as David's Bridal. So to my disappointment & outrage over my experience has turned my happy event to a bitter one & I would not want any brides to be subjected to this!!! I fell in love with & bought my dress... Read more

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