Davids Bridal Complaints and Reviews

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  • Customers like
    • Dress4
    • Leaving that place for good3
    • Colors2
  • Customers don't like
    • Poor customer service13
    • Incompetent staff9
    • Customer service4

  • Jun 30
  • Weddings
  • Concord, North Carolina
  • Staff
  • 12
  • REVIEW RATING 4/5

I walked in the Hialeah, FL store address 1090 west 49 street after setting an appointment and arriving 15 mins prior. When I walked in, no one greeted me. After 5 mins of waiting for some one to address me or assist me, I walk up to one of the employees and told her I had an appointment and she simply said "ok go stand over there". She didn't call anyone to help me. After I got tired of waiting,... Read more

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  • Jun 24
  • Weddings
  • Salt Lake City, Utah
  • Wedding Dress
  • 22
  • REVIEW RATING 3/5

Horrible experience!! First, the sales girl brought me dresses that were way too big, and argued when I said I needed a smaller size, and her solution to make them fit better was for me to get a "*** job". Second, when I chose a dress, the sales girl argued with my mother and I about ordering a bigger size, we said no but she ordered the wrong size anyway. The maid of honor dress was the wrong... Read more

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  • Jun 24
  • Weddings
  • Davenport, Iowa
  • Bridesmaid Dress
  • 11
  • REVIEW RATING 4/5

I recently had a couple of David's Bridal experiences. In April of this year went as a Bridesmaid for a friends wedding and ordered Bridesmaid dresses. There was a bride and 3 bridesmaids, 1 flower girl and a junior bridesmaid. We were told we would have two consultants helping us because our party was so large. We ended up barely having one and she was more concerned with the bride then the rest... Read more

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  • Jun 20
  • Customer Service
  • Boston, Massachusetts
  • Return Policy
  • 18
  • REVIEW RATING 4/5

I tried to reach customer service with a question about returns. I had called a store and a very annoyed salesperson gave me information that conflicted with information online, when I questioned that, she gave me customer service number and hung up. When I tried to reach customer service, I waited 41 minutes the first time, with no answer, and an hour the second time. I finally fudged with the... Read more

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  • Jun 16
  • Footwear and Clothing
  • Langley, British Columbia
  • Alterations Department
  • 18
  • REVIEW RATING 4/5

I am so disappointed in David's Bridal Langley. I purchased my dress from the Burlington, WA location and was happy with that, BUT LANGLEY?! I took my dress in there to be altered and gave them three months to do it. The night before I was supposed to go an pick it up, they called and said they were overbooked and wanted me to reschedule. I was adamant that I was not going to move my pick up date... Read more

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  • Jun 13
  • Weddings
  • Boise, Idaho
  • Wedding Dress
  • 22
  • REVIEW RATING 3/5

David's bridal is a joke. They have absolutely no customer service. I recommend that brides to be go anywhere else but David's bridal. Not all brides know what they want when they are starting out. My consultant wasn't willing to help me find that perfect dress or even pull any for that matter. We had to do that ourselves. She was to busy complaining to the staff with in listing range might I add... Read more

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  • Jun 07
  • Weddings
  • East Brunswick, New Jersey
  • Wedding Dress Alterations
  • 30
  • REVIEW RATING 4/5

Will NEVER return to this store. The manager there is very rude and unprofessional. I went there to get alterations made on my wedding dress. I arrived 10 minutes early to my 2:30 appointment. When a sales person came to get me started with my alterations the manager said no no no no I won't take her I still have an appointment. She could've politely asked me to wait a few minutes since they... Read more

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  • Jun 05
  • Weddings
  • Paramus, New Jersey
  • Wedding Dress
  • 38
  • REVIEW RATING 4/5

Picked up my daughters bridal dress that was already paid for, so within the 5 Minutes waiting I picked up a dress , a gown, and a pair of shoes. I went to the register to pay for these additional items. It took 40 minutes for the girls to push you around, help other customers and not get the correct price on the dress. After the 40 minutes at the register someone final got a manager who said the... Read more

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  • Jun 01
  • Weddings
  • Hollywood, Florida
  • Wedding Dress Alterations
  • 42
  • REVIEW RATING 5/5

I had bought a wedding dress and a honeymoon dress and my mom bought a dress that needed straps and needed letting out. Now weeks later after they are finished we are due in for our fitting to make sure it all came out nice. Here is my complaint: 05/27/2015 - Went to get dress checked for proper alterations. I came in and there was a party of three ahead of me (a woman with two kids). When we... Read more

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  • May 31
  • Weddings
  • Mays Landing, New Jersey
  • Dress
  • 7
  • REVIEW RATING 3/5

I went to Davids Bridal in Mays Landing twice to look for a dress for my son's wedding. The consultants could careless about you unless you are the Bride. They barely help you out. I needed help several times with my zipper and no one was around. As soon as the bride comes in, a huge fuss is made and you are completely ignored. I got better help at Macys. Would never recommend this place to... Read more

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