Davids Bridal Complaints and Reviews

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Davids Bridal
Main address: 1001 Washington Street 19428 Conshohocken PA
877-923-bride, , customerservice@dbi.com
  • 307+5 mobile complaints
  • $85.3K claimed losses
  • $273 average
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  • 1 day ago
  • Weddings
  • Dress Alteration
  • 3

Today I went to pick up my dress, on Roanridge road. It was a disaster from the start. First of all, the seamstress I was working with originally wasn't even there. SERIOUSLY?? If the person who altered my dress isn't there, who will know what's going on? Answer: NO ONE! This is bad practice for alterations, I don't care how everyone else does it. Second, the young, dark haired girl who... Read more

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  • 2 days ago
  • Weddings
  • Pembroke Pines, Florida
  • Wedding Dress Refund
  • 12

I went to store # 15 in Pembroke Pines Florida, chose the dress the veil and the shoes, but the dress needed some alteration, I paid cash for everything. Unfortunately, a month and 2 weeks after, I had an accident, and I could not travel to the States (as I am from the Caribbean), as I was not in a healthy conditions, meanwhile, my mom had ask my aunt to contact that particular store to explain... Read more

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  • Jul 18
  • Weddings
  • Incorrect Account Information
  • 3

when I open my account with store # 15. I was asked at the time of opening my account would I like to purchase the insurance that the bank offered in case something happen and I can't make payment and the insurance will kick in to help. well I did request but the sale person didn't included it, I even had problems with my bill when I came into the store I was told also that I wouldn't be... Read more

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  • Jul 16
  • Weddings
  • Brinkley, Arkansas
  • Bad Chairs
  • 9

Not bad service but store needs upgrading. The chairs are disgusting where u sit to have the bride come out Read more

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  • Jul 11
  • Weddings
  • Novi, Michigan
  • Disrespectful Employee
  • 21

Where could I possibly start with my disappointment, and bad feelings of my special day, not so special to women who CHOSE to work at David’s Bridal? Let’s begin with the location: Novi, Michigan in the West Twelve Oaks Shopping Plaza. Maybe it’s the competition that these women at this location feel it is necessary to be completely mean to any and pretty much all of the people who get the... Read more

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  • Jul 10
  • Weddings
  • San Diego, California
  • Wedding Shoes
  • 4

Make sure that everything is perfect. Th eyes do not do in store exchanges or returns. I returned new shoes in box untouched within 3 days of receiving them and still barely got a refund. Let alone they didn't refund shipping. Customer service was 50/50... the manager was very helpful the first girl we got with our appointment. .no help at all. I don't even know where she was. We ordered... Read more

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  • Jul 09
  • Weddings
  • Davie, Florida
  • Wrong Size Dresses
  • 17

I have never in my life made a complaint about any store but I have to say that going to David's Bridal was probably one of the worse choices I have ever made as a Bride! and honestly it really tainted my whole wedding experience! My experience was already sad due to my mom passing away 2 months prior to when I was supposed to go try on a dress, I showed up to my appointment the first time where... Read more

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  • Jul 09
  • Advertisements and Cons
  • Toledo, Ohio
  • Spam Email
  • 5

I registered on the DB website as my daughter will be a flower girl soon. I immediately received dozens of emails from LOCAL wedding vendors flooding my inbox! I was careful to say I was NOT interested in these mailings, but I got them anyway. After 3-4 emails directly from DB themselves, I unsubcribed from ALL emails. A week later, I'm still getting them! It's obvious they sold my information to... Read more

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The back of my bridesmaid dress is sewn wrong. It looks tacky. It makes me sad. The front also is not to par w/ the one I tried on in the store in another color.. I know I can't get a refund and I'm dissapointed. The dress wasn't cheap. :( Add comment

  • Jul 02
  • Weddings
  • Wedding Consultation
  • 12

I went to a Bridal show last Sunday and a representative from Davids was there signing people up for appts. My appt was today and when I went in there they acted like I was bothering them being there. The lady who helped me was not interested in me or what I had to say, or any questions I had. I will definitely not be buying my dress or any bridesmaid dresses there. If they didn't want to help... Read more

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