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1.7 Based on 120 reviews
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  • Customers like
    • Dress 7
    • Colors 4
    • Leaving that place for good 4
  • Customers don't like
    • Poor customer service 15
    • Incompetent staff 9
    • Return policy 6

Went with my sister when she was looking for her wedding dress, she couldn't find anything she liked but while we were there she made an appointment to get our bridesmaid dresses. When we come in the day of our appointment they tried to tell us our appointment was for three months later! Confirmation from three of us did little to unsour the woman's mood as she rolled her eyes and told us she could squeeze us in but we didn't have much time. ... Read more

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DO NOT GO HERE. They have beautiful dresses but everyone who works here is a *** ***. Do not get your fittings and tailoring done here. My dress had so many loose strings. The women was supposed to sow straps on... She strapped them on twisted. It's like they don't even care. When I was sitting fitted I kept telling her "it's too long, it's too long" but she said no and sure enough when it was finished IT WAS TOO *** LONG. MY ENTIRE WEDDING I... Read more

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My D-I-L was going to be in her friends wedding but had a serious medical issue happen and had to step down. She has to have major surgery and her loser husband decided to leave her and their 3 kids. (She's down to 92 lbs is too sick). She went to the David's bridal store in Hamburg by to return the dress. The employees couldn't have cared less and told her she couldn't get her money back. They did offer her a store credit. Just what someone... Read more

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The only reason I gave it any stars is because I loved my actual dress although they would not make the alterations I wanted causing me to have to wear a bustiers that, I realized in my wedding pics, made me look bulkier than I was. The dress would not stay up otherwise but they refused to alter it insisting it would be too tight??? It's not even staying up!! The buying experience was horrible. My "consultant" didn't even bring me the dress I... Read more

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Last week, my future daughter in law was so excited to pick up her bridal gown from David's Bridal. She had found the gown of her dreams. When she arrived at my house she was near tears and horribly upset. She went to try the dress on and inquire on the cost of alterations. She was told by the very unprofessional salesperson that she could save herself some money on alterations over the next few months and then eyed her figure. She was horrified... Read more

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I went to David's bridal in Warwick, RI for my first bridal dress experience. The lady that helped me was nice but I picked out most of the dresses to try on because she didn't and I was left in the dressing room by myself mostly. I wasn't given any undergarment or offered any at all. I didn't know what to expect. I then went to David's bridal in North Attleboro, MA... My experience there was great! I went on a Tuesday night. Not busy at all.... Read more

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I ordered a dress online with David's Bridal only to need to cancel that order and re order the dress because of extra length that was needed. They told me that my refund for that original dress order would be 24-48 hours once the accounting department had filed it, 1 week later I still have no refund and not only that but I have called twice to ask about the refund and the people I have talked to have been SO unbelievably rude. All I want to... Read more

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Worst costomer service ever i walked out twice crying i will mever go to them again everyone in the store treated me like *** . I ended up just taking my dress and drove down to alfred angilo (best exsperiance ever) i will just sell my other one n never step foot in that store again

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Absolute scam. In Feb. daughter goes in to purchase bridesmaid's dress for her brother's wedding in June. They don't have sizes to try so they look at her and order a four. Late April the dress arrives and does not fit. They tell her they will get the right size delivered to her college address in two weeks. After two weeks they tell her the order is cancelled because they were out of stock when she made the order. They offer to get her a much... Read more

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DAVIDS BRIDAL IS THE WORST. I spent 100$ on shoes online and when I received them in the mail they were poorly constructed and missing rhinestones - I called my local David's Bridal and the girl I spoke with was an absolute brat and told me I couldn't do anything in store with what I bought online- which is complete ***! What kind of business runs things this way? So after spending that much on your products you expect me to wait another month... Read more

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